Position summary
plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability/performance. Enter commands and activate controls on computer and peripheral equipment. Resolve non-routine problems with hardware, software, or guest room internet access. Analyze, recommend, and implement process improvements. Maintain inventory of technology devices. Maintain pbx/telephone switchboard systems and associated hardware. Ensure computer and telephone rooms are kept locked at all times and access is restricted using interrogated key system.
follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Ensure adherence to quality expectations and standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Enter and locate information using computers and/or point of sale (pos) systems. Perform other reasonable job duties as requested by supervisors.
preferred qualifications
education: no high school diploma or g.e.d. equivalent.
related work experience: at least 1 year of related work experience.
supervisory experience: no supervisory experience.
license or certification: none
at marriott international, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
at more than 100 award-winning properties worldwide, the ritz-carlton ladies and gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
your role will be to ensure that the “gold standards” of the ritz-carlton are delivered graciously and thoughtfully every day. The gold standards are the foundation of the ritz-carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which the ritz carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the gold standards, such as our employee promise, credo and our service values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
in joining the ritz-carlton, you join a portfolio of brands with marriott international. be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.