*summary*:
looking for a persuasive communicator who is motivated by security and value their co-workers, being part of a team, providing service and working in a positive work environment.
*essential duties and responsibilities*:
- handle customer inquiries telephonically.
- research required information using available resources
- manage and resolve patient's complaints.
- provide patients with product and service information.
- identify and escalate priority issues.
- route calls to appropriate resource.
- follow up customer calls when necessary
- be punctual and follow company's protocols.
*skills and qualifications*:
negotiator
organizational skills
friendly
multi-task
strong customer service
excellent verbal and written communication skills
manage change
problem solving
decision making
*requirements*:
- high school diploma or equivalent: higher degree will be appreciated
- proven experience in call center
- verbal and written english skills
- willingness to learn and team spirit
employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.
tipo de puesto: tiempo completo, por tiempo indeterminado
sueldo: $11,000.00 al mes
horario:
- turno de 8 horas
educación:
- bachillerato terminado (obligatorio)
experiência:
- call center: 1 año (obligatorio)
idioma:
- inglés avanzado (obligatorio)