Agente telefónico – farmacias del ahorro
vacante de agente telefónico con sueldo fijo de $10,000, turno a elegir.
requisitos
* secundaria terminada.
* experiencia en atención de llamadas y atención al cliente.
* manejo de computadora, recibir llamadas, agendar pedidos en sistema, excelente actitud.
beneficios
* sueldos base más comisiones.
* vales de despensa.
* contrato indefinido con la empresa.
* prestaciones de ley y superiores a la ley.
* seguro de vida.
* caja de ahorro.
* capacitación pagada.
* uniformes totalmente gratuitos.
* bono garantía.
* oportunidad de crecimiento.
* bono de recepción de turno.
sueldo mensual: $7,640.60 - $10,469.30 al mes.
beneficios adicionales
* ayuda o servicio de transporte.
* caja de ahorro.
* días de maternidad superiores a los de la ley.
* días de paternidad superiores a los de la ley.
* días por enfermedad.
* estacionamiento gratuito.
* horarios flexibles.
* opción a contrato indefinido.
* programa de referidos.
* seguro de vida.
* uniformes gratuitos.
* vales de despensa.
pago complementario
* bono de productividad.
* bono mensual.
tipo de jornada
* fines de semana.
* incluye días feriados.
* incluye fines de semana.
* lunes a viernes.
* todos los fines de semana.
* turno de 8 horas.
* turno mixto.
* turno vespertino.
escolaridad
* secundaria terminada (deseable).
experiencia
* atención al cliente: 1 año (deseable).
* ventas de mostrador: 1 año (deseable).
lugar de trabajo
empleo presencial.
call center advisor – workshop and roadside services
under direct supervision, the position is responsible for answering incoming breakdown calls and resolving equipment issues with our drivers and vendors. The incumbent is required to make safe, cost‑effective decisions to facilitate quick repairs in order to maximize equipment utilization.
advanced english c1.
workplace: torre 2, plaza uptown juriquilla, queretaro
salary: $18,500 mxn per month before taxes, no bonus.
minimum qualification: bachelor's degrees related to logistics from mexico.
schedule: nocturnal shift only: wednesday 17:00 to 23:00 or 23:00 to 05:00, thursday to saturday 17:00 to 05:00, or sunday to tuesday 17:00 to 05:00 with change on daylight saving time (horario de verano aún se aplica en eu.).
key responsibilities
* incoming calls, gathering necessary information and routing them to company facilities or an approved vendor for equipment repairs.
* provide follow up to ensure problems have been handled in a timely manner.
* maintain contact with the driver and vendors to ensure the repairs will be completed quickly and update operations personnel as to equipment status.
* locate the appropriate vendor closest to the breakdown to ensure minimum wait time, competitive pricing, and quality repairs to minimize cost; must receive management approval for repair expenditures exceeding $500.00.
* quickly resolve tire and equipment issues related to breakdown, repair, and roadside assistance to ensure quality and safety of repairs, minimize cost, and maximize equipment utilization.
* automotive and/or diesel mechanic knowledge, ability to adapt to a dynamic work environment and shifting priorities and directives, ability to effectively transmit, receive, and accurately interpret ideas through various mediums, ability to process information with high levels of accuracy, ability to establish and maintain effective relationships with personnel, customers and vendors, ability to use time and resources efficiently and effectively, ability to work both individually and as a team, ability to meet or exceed customer needs and expectations to provide excellent service.
customer service representative – tcs
you will serve as the first point of contact for customers, delivering timely, accurate support across multiple channels. You will address customer inquiries, resolve issues efficiently, and ensure a positive experience by actively listening and understanding customer needs.
key skills required
* proven customer support experience or experience as client service representative.
* ability to appreciate the customers’ perspective showing empathy.
* active listening to fully engage the customer with their concerns.
* ability to multi-task during customer interactions with multiple systems and resources.
* understand policies and procedures and communicate them professionally to the customer.
* acknowledging and resolving customer complaints/concerns.
* listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions.
* resolve customers’ concerns and answer customers’ questions to your best ability.
* able to manage stressful situations in customer service.
person specification
* minimum high school diploma.
* minimum 1 year of customer service experience.
* advanced proficiency in english.
* available for full-time work.
what do we offer?
tcs benefits – mexico:
* tcs cares professional services.
* bring your buddy – by referring people you become eligible to receive a bonus for each hire.
* recognition for performance.
* 12 days of vacation (increase in days according to law).
* christmas bonus.
* pantry vouchers (extra to salary - delivered on a card).
* major medical insurance (at no cost to you, additional beneficiaries at no cost: legally married couple and 2 children under 25).
* life insurance.
* ptu (profit sharing) (according to law).
at tcs we promote an inclusive culture, we always work for equity. This applies to gender, people with disabilities, lgbtqia+, religion, race, ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, to build a tcs that respects individuality.
customer service representative – michelin
michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases.
headquartered in clermont‑ferrand, france, michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a technology center in charge of research and development, with operations in europe, north america and asia.
contributes to manage customers’ requests.
key expected achievements
* commercial terms and conditions (ctc) & price management.
* analyses and challenges feasibility of commercial terms and conditions, based on business requirements.
* verifies accuracy and consistency of collected data before entering them in the information system.
* sets up the prices and commercial terms and conditions in the information system.
* identifies rejections and manages the correction in the information system.
* conducts data cleaning to remove the system of old, unused data, duplicate or incorrect data.
* request management.
* captures customer’s requests & claims related to commercial terms and conditions and prices.
* analyses and provides issue resolution or appropriate answer.
* contacts, follows up and closes the loop with customer.
* performs root cause analysis and implements corrective actions to eliminate reoccurrences.
* shares recurring problems with the relevant internal partner(s) in order to find solutions.
* financial transactions traceability.
* ensures the traceability of financial transactions, regardless type of payment, to answer to audits requirements.
* produces and archives all supporting materials according to the rules in force in the territory covered.
* applies legal, fiscal and internal control rules (including embargo’s rules).
* recommends actions and evolutions to improve the efficiency of work methods, internal control compliance and customer satisfaction.
required qualifications
* bachelor’s degree in related field.
* no prior experience.
* english - advanced c1.
what will you find with us?
* attractive benefits package with direct contract.
* an environment of continuous development due to experiences in the same role and a digital and in‑person platform of courses in different disciplines that enable future professional growth.
banco santander qro – ejecutivo/a telefónico
corporativo banco santander qro en busca de ejecutivo/as telefónicos.
¿qué se ofrece?
* horarios flexibles (turnos de 6 horas fijos).
* sueldo competitivo, $8,949.00 mensuales + comisiones.
* descanso en fin de semana.
horarios disponibles:
* ventas, de 11 am a 5pm (capacitación de 9am a 3pm por 6 semanas).
* ventas, de 3pm a 9pm (se cuenta con transporte en horario de salida).
actividades principales:
* atender llamadas entrantes y/o realizar llamadas salientes.
* brindar información clara y precisa sobre productos o servicios.
* registrar información en el sistema de forma correcta.
* venta de tdc o seguros que estén preautorizados para los clientes.
otros beneficios:
* contratación directa por santander.
* capacitación 100% pagada.
* prestaciones superiores.
* trabajo presencial.
lugar de trabajo: avenida 5 de febrero, querétaro.
la empresa no discrimina por motivos de raza, religión, orientación sexual, condición física, de salud, embarazo o vih, somos una empresa incluyente que valora el talento de sus colaboradores(as).
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