Overview
ilir sela started slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence.
starting with his family's pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses.
we're growing and adding more talent to help fulfil this valuable mission.
responsibilities
this full‐time position (10 a.m. – 6 p.m. Est) oversees a team of key account managers who leverage the entire slice platform to serve our most critical shops.
you will manage a small portfolio of key accounts, handle escalations, cancellations, and customer complaints, and ensure shop partners receive timely, proactive, and solutions‐oriented support that exceeds their expectations.
you will partner cross‐functionally across slice to apply the shop success checklist to all key accounts and play a crucial role in the growth and success of your team, their shop partners, and slice.
team
the account management team is at the heart of our organization, championing slice's relationships with our key accounts and providing an exceptional experience to these key customers.
the team includes individuals across macedonia and multiple sites in north america.
this role reports directly to the account management team lead.
requirements
4+ years of experience managing enterprise‐level clients in a b2b or marketplace environment (restaurant or hospitality industry experience preferred)
strong track record of individual performance
proven ability to manage complex, high‐value accounts with a focus on retention and growth
ability to handle customer complaints, escalations, or high‐risk situations with calm and clarity
experience mentoring peers, leading projects, sharing best practices, and serving as a trusted point of contact for team support and guidance
strong analytical ability to interpret complex data sets and translate insights into actionable strategies to improve performance metrics
excellent interpersonal, communication, and negotiation skills
proficiency in salesforce, slack, excel, and other account‐management tools
fluency in english and spanish; proficiency on the slice platform, products, and our customer base is a strong plus
benefits
premium medical insurance
personalized training at the start of your position, followed by continuous development to ensure your success
company structure encouraging career development with a strong sales career path and recognition for hard work
close partnership with account‐management team leads and trainers providing coaching and support
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