Overview
organization- alg vacations, amstar, trisept, and uvc latin america offices
hyatt hotels corporation seeks an enthusiastic product support analyst to join our product support team where you’ll join a team of four field professionals who love what they do. In this role, you will be collaborating closely with the broader engineering operations and development teams where you’ll be instrumental in continuing to make hyatt a leading hospitality company. You’ll be part of a team that is passionate about diversity, equity, and inclusion, is committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues, and guests.
we are a culture of care where our colleagues become family. Hyatt has more than 1,500 hotels, all-inclusive and wellness resort properties in 70 countries across six continents.
why hyatt
at hyatt, we believe in the power of belonging and cultivating a culture of care. Hyatt is at the epicenter of the evolution of travel and we seek passionate changemakers to be part of our journey. Hospitality is more than a job—it is a career for people who care.
how we care for our people
wellbeing is the core of our purpose—we care for people so they can be their best. We’ve earned a place on fortune’s 100 best companies to work for for the last nine years.
benefits include:
* annual allotment of free hotel stays at hyatt hotels globally.
* flexible work schedule and location.
who you are
you understand the power and purpose of our culture of care and embody our core values of empathy, inclusion, integrity, experimentation, respect and wellbeing. You enjoy working with a close, fun team, are results driven, and want opportunities to develop personally and professionally.
the role
a product support analyst establishes quality customer service by promoting timely and accurate validation, assignment, and resolution of software support issues. This role performs operational management tasks including monitoring, performance reporting, and restoration of software production environments. A product support analyst also provides third-level support to internal and external business customers.
responsibilities include:
* validate and debug internal applications.
* provide off-hours product support for internal applications in coordination with external vendors and customers.
* collaborate with 3rd-party inventory suppliers to identify root causes of issues.
* monitor and restore applicable production environments.
* research and resolve data anomalies.
* apply consistent best-practice techniques in problem evaluation and resolution.
* respond to customer emails and phone inquiries, providing regular updates until issues are resolved.
* generate on-demand defect reports and scorecards.
* understand and work within key service levels and kpi targets that measure system performance.
* demonstrate a commitment to hyatt core values.
qualifications
experience required:
* 2+ years of product support experience within the travel industry
experience preferred:
* bachelor’s degree in computer science or related field; or two or more years of experience in a product support role within the travel industry.
* knowledge of itsm change management and problem management best practices.
the position responsibilities outlined above are not all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
we welcome you: research shows that individuals tend to apply to jobs only if they meet all listed job qualifications. If you’re unsure whether you check every box but feel inspired to enhance your career, apply. We’d love to consider your unique experiences and how you could make hyatt even better.
we value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.
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