*job description*
it help desk analyst will report to the service delivery manager and provide remote technical guidance, assistance, coordination and follow-up on customer questions, problems or malfunctions of all pc, mac-related, office 365, network issues with a goal of first contact resolution.
*job profile*
- support windows and mac desktop and laptop computers
- general access and connectivity issues
- basic administration of user accounts and groups
- take ownership of trouble tickets, working and tracking issues to resolution
- record detailed information into service desk ticketing system
- support for mobile devices such as iphones and android phones
- occasionally act as a liaison between partners/clients and noc team in india
- 3 plus years of experience in a service or help desk desk/inbound support center environment
- 1+ years of experience working for a managed service provider, msp or remotely supporting multiple external clients a plus
- windows and apple operating systems
- proficient in active directory
- knowledge of network basics
- knowledge of vpn basics
- excellent communication, written and verbal are vital
- excellent customer service skills are vital
- college or technical institute degree in information technology or other related discipline required.
- comptia network+/security+/a+, or ms365 role-based certifications an asset
- customer service, especially with inbound phone contact
*about flexis*
flexis is a global provider of outsourced noc, help desk and soc solutions.
our state-of-the-art noc delivery center is staffed 24/7/365 by technology experts who proactively monitor, troubleshoot and remediate problems on managed devices. Our team is committed to keeping servers, network devices, and workstations running efficiently and maintaining client satisfaction.
flexis provides a turn-key, 24x7 soc as a service including the technology and security expertise necessary to secure your it environment. Flexis inspects logs, monitors and analyzes your customers' security events in real time, provides verified threat notifications, actionable plans to help remediate incidents and responsive breach prevention actions. Our managed security service combines people, intelligence, analysis and technology to provide you with end-to-end security monitoring, threat detection, and incident response.
our white labelled help desk services help you scale your business. Our help desk is designed to deliver a premium help desk experience at a price to meet your budget. We provide support for multi vendor client systems and installation, moves, changes, deskside support & software support. Our goal to provide quick, no-escalation required resolutions, and a personalized experienc
pay: $30,000.00 - $40,000.00 per month
*experience*:
- office/microsoft 365: 1 year (required)
- active directory/entra: 1 year (required)
*language*:
- english flunetly (required)
work location: remote