Quality assurance supervisor role
this is a challenging role that requires a supervisor who can oversee the work of others, advise, solve problems, and serve as a liaison between subordinates and upper management.
* the ideal candidate will be a competent person who knows how to guide and train employees.
* he or she will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.
responsibilities:
* ensure compliance with policies and procedures.
* organize workflow and ensure employees understand their delegated roles or tasks.
* monitor employee productivity and offer feedback and advice.
* maintain records of hours worked and personnel data.
* communicate information from the management team to employees and vice versa.
* prepare and send performance reports.
* decide on bonuses and promotions based on performance.
* hire and train new employees.
* ensure adherence to company and legal policies and procedures.
qualifications:
* at least 5 years of experience in collections processes.
* bachelor's degree or higher.
* at least 1 year of leadership support.
* advanced english language proficiency.
* proficiency in office and database software.
* critical thinking skills.
* able to facilitate problem-solving within the team.
* effective communication skills with other departments.
* able to empower teams, improve performance, and contribute to business growth.
about us:
we are committed to building inclusive and diverse teams. We strive to create a workplace free from discrimination and harassment, where everyone has the opportunity to succeed.
we believe in promoting equal opportunities for all candidates and employees, regardless of their background or status.