The ops support assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team. Additionally, the ops support assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
- coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
- evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
- interact with internal departments and external clients to resolve issues and concerns
- monitor “in process,” work to meet business and quality standards
- assist in making decisions within established procedures that balance the needs of the employee, company, and customer
*qualifications*:
- 1-3 years of relevant experience
- experience with learning management systems, human resource systems and learning and development knowledge preferred
- proficient computer skills
- ability to adapt to new technology quickly and seamlessly
- consistently demonstrates clear and concise written and verbal communication skills
*education*:
- high school diploma or equivalent
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
*para la posición requerimos*:
- bachillerato, tec. En contabilidad o afín.
- * conocimientos de contabilidad*:
- * conocimientos de excel intermedio*:
- * conocimientos de access*:
- experiência en procesos operativos bancarios
- * conocimiento en análisis de información*:
- atento al detalle
- autodirigido (iniciativa)
- buen administrador de su tiempo
- manejo de documentos
- * inglés reading intermedio deseable.*
*el objetivo de la posición es*:
- identificar, analizar y resolver problemas del área
- el puesto vacante es responsable de la ejecución de los procesos contables derivados de la operativa que sean realizados de forma oportuna y exacta de acuerdo con las solicitudes recibidas por parte de los agentes y las gerencias.
- llevar a cabo los servicios que forman parte los convenios de servicio con las gerencias de producto conforme a los tiempos y calidad comprometidos en ellos.
*la modalidad y horario de la posición es*:
- edificio tecnoparque
- en sitio
- lunes a viernes
- 9 a 18 h*job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time
- citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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