Accountability and scopethe customer service representative i is accountable for facilitating and building customer relationships through providing continuous high-quality service and support.the customer service representative will maintain a basic working knowledge of sales policies, internal practices, and sales administration work instructions.in this role, the representative will leverage internal working partnerships to investigate and reconcile non-commercial customer issues, perform basic account administration (rma's, prioritization, and order release, etc.), and ensure overall customer expectations are met.essential duties and responsibilitiesknow, understand, and incorporate the incora philosophy, value and vision in all business behavior, practice, and decisionsmaintain up to date knowledge of incora customer requirements and distribution methods and timingmaintain positive working-relationships with external customers and all inter-working departments and personnelprovide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requestsrespond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the dayinvestigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructionsprovide lta contract administration support, as assignedprocess, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)prioritize orders based on urgency of product needed, specifications, and shipping and deliveryreports to manager, sales supervisor, customer service eeo - administrative support workerthis job description is intended to generally convey the duties of this position.it is not an all-inclusive listing of duties, and it is not a contract, expressed or implied.requirementsprocess daily release orders system and verify against contract to ensure information is correctprocess material returns (rma's) as requested by the customerunderstand and ensure proper quality flow downs are in place for contract reviewaccess customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality ratingassist in issuing shopping and inventory locator service requestsenter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase ordersprepare and follow through with customer expedite requesttrain/mentor others within sales department (as assigned)perform ad hoc projects and tasks (as assigned)attend department or company sponsored training or meetings, as requiredessential competenciesbusiness acumenaccount planningcustomer orientationdriving for resultshigh impact communicationeducation, experience and qualificationshigh school diploma or ged is required experience1-3 years of combined sales and customer service experience required (within the aerospace industry, is preferred)demonstrated working knowledge of incora customers and products is highly preferreddemonstrated ability to accurately and efficiently perform root cause analysis and conduct research to resolve basic customer issuesproven ability to work well and provide quality service to internal customers, as neededproven ability to work well within a team environment to produce positive resultsstrong verbal, written communication, and presentation skills, with emphasis in quality and customer servicemaintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneouslymaintain excellent customer service skills with the ability to deal tactfully, confidently, and ethically with both internal and external customersability to be detailed oriented and perform in-depth account research, if requiredmaintain clear and accurate data entry, documentation, and reporting skills, as requiredmaintain basic competency working with integrated data systems, microsoft office suite, including outlook and intermediate to advanced word, power point and excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required#j-*-ljbffr