Overview
the business process analyst role is to be responsible for coordination, assessment and management and ownership of the processes that support shared business services across the organization to create efficiencies and a great customer experience. Specific emphasis placed on the order to cash end to end processing, but also to include service requests needed to ensure that the customer gets value from doing business with rs americas.
key responsibilities
* manage multiple projects or initiatives at one time.
* draw inferences from process details and link these inferences to the big picture by considering business objectives in identifying process improvements.
* is dedicated to customer service and meeting the expectations and requirements of internal and external customers.
* review, analyze, and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies.
* expertise also linked closely to the applications that are used to ensure the business and it understand impacts of changes and are supported with appropriate scope, timely improvements and troubleshooting as needed.
* partner with other business process experts/owners to ensure alignment of end to end process.
* oversee user acceptance testing
* keep stakeholders informed of progress and issues.
* resolves issues quickly and collaboratively.
* managing process change
* identify gaps in processes that impact customer experience and productivity for customer service or sales staff.
* maintain alignment with digital team to ensure continuity of customer experience.
* where there are deficiencies, suggest changes and prepare reports for executive and appropriate management.
* improve workflow
* recommend future modifications for new product features
* develop standard processes consistently to drive efficiency and serve both internal and external customers
* lead projects
* seek, accept, and respond to feedback
* construct workflow charts and diagrams; studying system capabilities; writing specifications
* recommend controls by identifying problems, writing improved procedures
* provide data analysis/guidance as appropriate
business analysis and process design
* business analysts (bas) are responsible for bridging the gap between it and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders
* create a detailed business analysis, outlining problems, opportunities, and solutions for a business.
* perform design or redesign of business processes to improve operational efficiency.
* analyze, implement, and update processes to ensure company goals are met.
* remain an owner and expert of the process and/or application that is designed/implemented for continual improvement.
key opportunities for growth
this role is key to support across any department in the organization. As a process/system expert, other areas of the business will want to expand and grow and utilize this expertise. Leadership on process/system expertise presents broad opportunities to grow within the market, globally and among departments.
internal and external relationships
* internal: management of the specific team/department within the focused area; leaders of shared business services within the market and globally; other bpas within the organization and within gsbs.
* external: vendors with whom applications are managed.
essential skills & experience
* bachelor’s degree and/or equivalent combination of experience and education
* experience of working cross-functionally and collaborating effectively with colleagues to get things done
* strong written/verbal communication skills
* high attention to detail
* highly organized and able to multi-task and prioritize own workloads
* software application implementation
* excel, process mapping, data analysis.
desirable skills & experience
* 2 years of distribution or supply chain experience
* as9120, product knowledge
* negotiation skills
* working knowledge of sap
* experience working with other countries/cultures.
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