Logistics coordinator ao7157349
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locations: santa ana, ca
time type: full time
posted on: posted 2 days ago
job requisition id: jr100955
why work with us?
proven people.
everyone on our team has earned a cpc (certified personnel consultant) or cts (certified temporary staffing specialist) accreditation from the national association of personnel services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
proven process.
our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), bti solutions focuses on providing more strategic solutions.
by acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
proven results.
more than anything, the biggest difference with bti solutions is the one that matters most: bottom-line results.
* 95% client satisfaction rate– measures client satisfaction vs. expectations.
* our clients have worked with us for over 10 years, on average.
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position summary
under the supervision and guidance of a transportation manager, the transportation analyst is responsible for the delivery order life cycle and transportation associated with samsung products, including load creation, carrier assignment, tracking/tracing, customer delivery, and customer product returns and claims. The transportation analyst ensures all deliveries are effectively translated into a systemic load plan within the transportation management system (tms) and warehouse management system (wms) to achieve sales targets and meet customer delivery expectations.
role and responsibilities
* proven experience communicating and working with multiple divisions (customer service, transportation, returns, etc.) to meet customer expectations.
* background and experience in key functions of the supply chain – including but not limited to warehousing, transportation, reverse logistics, returns management, and customer service.
* ability to create dynamic reporting for key measurable and performance tracking.
* ability to identify process improvements with attention to detail.
* various systems management (internal and external) to accomplish daily/weekly/monthly tasks.
* ability to proficiently manage multiple tasks/projects while staying organized in day-to-day activities.
* work directly with 3pls to resolve customer complaints and issues.
* documenting and data collection for supporting departments/activities.
* ability to make decisions based on cost and service drivers to better serve the organization.
required education/experience
* bachelor’s degree preferred and 5+ years of experience in logistics and/or transportation.
* load planning/order management experience is a plus.
* knowledge of transportation management systems and warehouse management systems.
* strong excel proficiency and skills.
* excellent written and verbal communication skills.
* ability to work well in teams and with remote teammates.
* works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions.
* exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions.
* typically has general knowledge of logistics operations related to employee’s specific area of work, and knowledge of overall logistics operations.
* is able to identify standard problems within the delivery cycle and makes a recommendation to provide a solution to achieve customer satisfaction.
* ability to work extended periods of time in an open office environment.
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