The business development officer is in charge of attracting, maintaining, retaining and growing the relationship that he manages with sme clients in his portfolio, offering a high value service on advising on segment products.serves a consolidated client portfolio.*responsibilities*:- ensure compliance with the sales goals defined by the franchise, such as portfolio growth, cross-selling, attracting new customers and retaining current customers of its portfolio.- link existing clients by performing needs detection to achieve a greater customer-bank relationship.- offer a high value service.- comprehensive advice to sme clients seeking to solve all the needs of the company, positioning the bank as the 1st option in all the products that the client can acquire.- know and execute efficiently the campaigns and strategies defined by the franchise to boost sales growth.- execute the action plans agreed with the area coordinator to ensure compliance with the sales plan.- adequately scale deviations and action plans, generating effective communication with your immediate boss.- comply with the controls and regulations established by the institution.- visiting clients to understand opportunities for improvement and develop plans in line with the expectations of customers in the area, ensuring the nps indexes defined at the franchise level.- implement and influence in conjunction with your coordinator in the design of action plans that ensure the achievement of the nps goal.- identify in a timely manner improvements in the service and escalate to its coordinator.- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.*qualifications*:- previous experience in selling financial products.- knowledge of financial products, especially credit to companies, sales techniques.- excellent communication skills and management of objections with customers to achieve effective sales*education*:- bachelor's/university degree or equivalent experience*job family group*:consumer sales- *job family*:consumer business development- *time type*:full time- *most relevant skills*please see the requirements listed above.- *other relevant skills*for complementary skills, please see above and/or contact the recruiter.-- view citi's _eeo policy statement_ and the _know your rights_ poster._