Job Title: Call Center Representative
Skills: Call Center, customer service, Finance, BFSI
Experience: 1 Year
Job Location: Mexico City
Onsite
We at Coforge are hiring Call Center Representative with the following skillset:
- Handle inbound voice calls with professionalism and customer focus.
- Provide support on the following products and services:
- Credit Cards (including reporting lost/stolen cards)
- Checking & Savings Accounts
- Debit Cards
- Online Accounts & Mobile Banking
- Bill Pay & Mobile Deposits
- Loans & Mortgages
- Other voice-related tasks as mutually agreed upon.
- Inform customers of account status and complete maintenance requests (payments, balance transfers, etc.).
- Assist customers with questions, transactions, and escalations, ensuring timely resolution.
- Document all interactions in the client’s system with accuracy and compliance.
Requirements
- 6–9 months of call center experience (BFSI experience preferred).
- English proficiency: B2+ to C1.
- Must live within 1.5 hours of the site.
- Ability to work a 10-hour shift within hours of operation (6:00 AM – 4:00 PM).
- Comfortable with schedule: two 15-minute breaks and one 30-minute lunch.
- Strong customer service, problem-solving, and communication skills.
- Ability to adapt to client systems, policies, and compliance requirements.
Location: Mexico City (on-site)
Schedule: 10-hour shifts, Monday to Saturday (with one weekday off)
Hours of Operation: 6:00 AM – 4:00 PM
Experience Required: 6–9 months in a call center environment
English Level: B2+ to C1