*about us*description*the opportunity*are you passionate about technology and ready to make a real impact in a fast-paced manufacturing environment?Join hitachi energy transformers in reynosa, mexico, as a *factory it/ot support specialist* and become a key player in driving digital transformation on theproduction/shop floor.this is your chance to work with cutting-edge systems, support critical infrastructure, and contribute to a safer, smarter, and more connected factory.in this role, you'll be part of a collaborative team that values innovation, continuous improvement, and proactive problem-solving.you'll support both office and operational technology systems, ensuring seamless performance and cybersecurity resilience.if you're looking for a role where your technical expertise directly supports production excellence, this is the opportunity for you.*schedule*: dayshift | monday-thursday | 6:30 am-6:30 pm*how you'll make an impact*- provide hands-on support for it equipment, software, and collaboration tools across the site- deliver onsite support for factory-managed it/ot assets- execute cybersecurity tasks for ot systems and respond to incidents- maintain and support kiosks, printers, scanners, cctv, badging systems, and vendor machines- identify and monitor critical assets requiring protection- install and configure security patches and remediation measures- collaborate with vendors to ensure secure and optimized systems- report abnormal ot system behavior and escalate security events- responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.*your background*- formal education or apprenticeship in it from an accredited institution- minimum 5 years of professional it support experience- fluent in both spanish and english- proactive, solution-oriented, and able to work independently- familiarity with servicenow, ms office 365, windows, ios, production equipment communications and asset management tools- itil 4 and lean six sigma certification preferred*more about us*- at hitachi energy, we foster a culture of innovation, inclusion, and continuous learning- you'll have opportunities to grow your career through global collaboration and development programs- be part of a purpose-driven organization shaping the future of sustainable energy