A leading contact center solutions provider in mexico is looking for a manager of workforce management.in this role, you'll build and execute workforce management strategies, oversee staffing forecasts, and ensure regulatory service levels are achieved.the ideal candidate will have at least 5+ years of experience in management and 7+ years in a contact center, with a strong grasp of kpis and workforce tools.proficiency in relevant software, excellent communication, and analytical skills are critical for success in this role.#j-*-ljbffr