Description
the member services & golf shop assistant is a highly skilled individual focused on delivering a high-level and detail-oriented experience to members and guests.
this position reports directly to the director of golf and/or the head golf professional, working closely with them.
*responsibilities*:
- provide personalized service to members and guests, including warm welcomes and cordial farewells.
- manage and coordinate tee time, food & beverage, and activity reservations using the club essentials system.
- support retail operations: organizing, cleaning, inventory control, reporting, and merchandise receiving.
- monitor and manage play, including guest check-ins and fee collection.
- maintain clear communication with security, caddies, f&b staff, and golf professionals to ensure a seamless member experience.
- carry out administrative tasks such as purchase orders, payment tracking, and vendor communication.
- rotate and maintain merchandise displays, ensuring visual standards and product availability.
- deliver a high-quality experience by anticipating needs and addressing issues proactively.
- support the f&b and valet teams during high-demand periods.
- participate in ongoing training on customer service and product knowledge.
- uphold professional appearance, uniform standards, and conduct at all times.
- work weekends, holidays, and extended hours as required.
*requirements*:
- high school diploma (minimum required)
- administrative experience
- experience with reservations (preferably in hospitality, golf, or a similar industry)
- excellent verbal and written communication skills
- high-level customer service skills
- strong time management and attention to detail
- critical thinking and problem-solving abilities
- ability to work both independently and as part of a team
- basic knowledge of pos systems (preferred: club essentials)
- availability to work weekends, holidays, and flexible shifts
- flexibility to perform various tasks, from customer service to operational/logístical support