Mercedes-benz ag is responsible for the global business of mercedes-benz cars and mercedes-benz vans, with over 170,000 employees worldwide. Mercedes-benz ag is one of the world's largest manufacturers of luxury passenger cars. The company focuses on the development, production and sales of passenger cars, vans and vehicle-related services. Furthermore, the company aspires to be the leader in the fields of electric mobility and vehicle software. The product portfolio comprises the mercedes-benz brand with the sub-brands of mercedes-amg, mercedes-maybach, mercedes-eq, g‑class and the smart brand. As sustainability is the guiding principle of the mercedes-benz strategy and for the company itself, this means creating lasting value for all stakeholders: for customers, employees, investors, business partners and society as a whole.
responsibilities
* drive sales & penetration targets: ensure achievement of sales, financing, and insurance goals for new and pre‑owned vehicles across assigned agents, aligned with company and group strategies into a compliant performance. Drive maximization of sales funnel conversion rates by ensuring proper management of leads provided by mbmex bdc and by consistent agent performance management. Monitor and drive agent’s customer satisfaction performance.
* enable commercial excellence: support agents through strategic guidance, on‑site visits, and tailored action plans to ensure successful implementation of commercial strategies and performance improvement. Support compliance with agent’s standards by using mbmex standards check‑list when visiting agents. Coordinate solution finding for sales area related customer complaints including alignment across mbmex departments, respective agents and customers.
* train & align agent teams: deliver ongoing training and communication on company goals, sales & financing tools (sales transaction system, advantage, helios, salesforce, vx, credit rules, aml requirements), leasing and financing products, marketing standards and customer experience initiatives to ensure consistency at the point of sales.
* monitor market & performance: continuously analyze sales performance and market dynamics, benchmark against competitors, and identify trends to drive improvements and mitigate risks.
* report & collaborate internally: provide insights and structured feedback to internal management to support strategic decision‑making and ensure alignment between field execution and corporate objectives.
qualifications
* bachelor's degree in business administration, marketing, finance, or related field.
* minimum 5 years of management or financial services experience in automotive sales or dealer network.
* english: advanced.
areas of knowledge
* strong knowledge of vehicle financing, leasing and insurance products, including regulatory understanding.
* experience with sales tools and platforms such as salesforce & sap preferred.
* proven track record in achieving sales targets and driving commercial performance.
diversity & inclusion
diversity & inclusion at mercedes‑benz. We attract and value a diverse workforce to drive innovation and reflect our integral customers and environments in which we operate. We embrace the uniqueness of every team member and are committed to promoting an inclusive culture with equal opportunities for success. We enable our teams to bring their diverse experiences, skills and perspectives to build the world's most desirable cars for a sustainable future. When choosing our talent we focus on their abilities and do not discriminate based on ethnic origin, nationality, gender, age, disability, social condition, health condition, religion, immigration status, opinions, sexual preference, marital status, university or appearance.
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