Maxima apparel
at maxima apparel, we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our ecommerce department is seeking a visionary and motivated customer service representative to take the lead and help elevate our pro standard brand to new heights.
maxima apparel – customer service representative (ecommerce department)
responsibilities
* respond promptly and professionally to customer inquiries via zendesk, meta, and other platforms.
* identify and assess customer needs to provide appropriate and efficient solutions.
* coordinate with other departments to gather information and resolve customer issues.
* provide regular updates to customers on the status of their inquiries or incidents as needed.
* gather customer feedback and suggestions to identify areas for improvement.
* collaborate with the team to implement enhancements and optimize customer service processes.
qualifications
* minimum 1 year of experience in customer service or a similar role.
* advanced english – both written and spoken.
* ability to lead problem-solving activities.
* exceptional attention to detail and organizational skills.
* experience using customer service platforms such as zendesk, meta, and instant messaging systems.
* knowledge of zendesk, meta business suite, microsoft office suite, and the ability to learn and master additional tools.
* ability to successfully manage multiple tasks in a fast-paced environment.
* basic understanding of the sportswear industry and product fulfillment processes is a plus.
who you are
* excellent time management and prioritization skills while handling multiple projects simultaneously.
* strong interpersonal and communication skills, with the ability to interact at all levels.
* flexible and able to adapt to rapid changes in the work environment.
* capable of managing multiple tasks and prioritizing based on customer needs. Detail-oriented and highly organized, with the ability to work with a high degree of accuracy.
job type: full-time
salary: mxn 12,000 – 14,000 per month
schedule:
* 8-hour shifts
* monday to friday / weekend shift: thursday to monday, with tuesday and wednesday off
workplace: on-site position / remote for saturdays and sundays
additional postings (selected excerpts)
* importante empresa solicita: customer service agent (call center) – zona a laborar: lomas de tecamachalco, naucalpan. Requisitos: facilidad de palabra, preparatoria terminada, 1 año de experiencia, inglés avanzado indispensable. Ofrecemos: sueldo bruto $15,000, prestaciones, home office a los 3 meses. Horario: lunes a sábado, 8 horas. Tipo de puesto: tiempo completo. Salario: $15,000 al mes. Idioma: inglés (deseable).
* customer service – varias ubicaciones – requisitos: 24-45 años, lic. Administración/relaciones internacionales, 2 años de experiencia, inglés avanzado indispensable. Turnos y salarios varían por empresa.
* vantage – customer service – descripción general de la empresa y su alcance.
* imile delivery – customer service – ubicación: azcapotzalco, df. Requisitos: inglés deseable; experiencia en excel; funciones de registro y seguimiento de clientes, soporte administrativo.
* intugo call center – customer service – azcapotzalco, df. Requisitos: 2 años de experiencia; educación de nível medio; inglés deseable.
* other postings – diversos roles de customer service con requisitos de dominio de crm y herramientas (sap, excel, salesforce, etc.).
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