Operations manager

join our team as a senior operations manager

our ecommerce company is seeking a senior operations manager to lead and improve our operational systems, manage complex projects, and ensure consistent, high-quality execution across the business.

responsibilities:

• oversee daily operations: ensure workflows are efficient, consistent, and aligned with the company objectives.
• lead projects: manage cross-functional projects and initiatives, overseeing timelines, tasks, and teams.
• issue resolution: quickly resolve high-priority issues, including internal escalations and external customer problems.
• collaborative efforts: work closely with customer support, logistics, and product teams to streamline processes.
• performance monitoring: track kpis and operational performance; use data to recommend improvements.
• ecommerce management: support and manage the companys shopify infrastructure and ecommerce performance.
• vendor relations: act as a key point of contact for vendor relations and third-party tool management.
• purchase support: assist buyers and sellers in finalizing purchases, including documentation and resolving issues.
• continuous improvement: drive continuous improvement across all operational processes.

requirements:

• 2+ years of relevant operations and project management experience, ideally in ecommerce.
• strong background in customer service operations and conflict resolution.
• fluent english speaker with excellent communication skills.
• proven success managing cross-functional teams and delivering on complex projects.
• highly organized, resourceful, and solution-oriented.

we offer:

• hybrid modality based on performance
• law benefits and full payroll

apply now and join this exciting project!