We are seeking a dedicated and detail-oriented ticketing specialist to join our team in the business plane experience, a travel agency specializing in corporate travel services.
job responsibilities
the successful candidate will be responsible for:
* booking and issuing flights using the amadeus gds and other travel booking platforms;
* researching to locate the best pricing and offering options according to client specifications;
* booking transportation and making hotel reservations for guests in their desired location, ensuring their specifications for their stay are met;
* resolving issues related to bookings, flight schedule changes, and client complaints;
* processing rebooking, cancellation, and refunds;
* processing payments and maintaining accurate records of daily transactions;
* making outbound calls to airlines, consolidators, and suppliers about bookings;
* providing exceptional customer service to corporate clients;
requirements
to be successful in this role, you will need:
* at least high school education;
* previous experience in a travel agency is a plus;
* knowledge of gds in amadeus is preferred;
* customer service experience preferred;
* great ability to manage time and prioritize tasks;
* high attention to detail and following standard procedure;
* available to work with a flexible work schedule;
benefits
we offer a competitive monthly salary, fully paid trial period, opportunities for professional growth and development, dynamic and collaborative work environment, flexible working hours, uniform provided, additional vacation days or paid leave, and more!