Join to apply for the implementation coordinator role at ericsson
overview
about this opportunity: ericsson invites dynamic and motivated individuals to apply for the role of implementation manager. The im role is responsible for supporting the nro process, with a focus on the implementation and integration phases, and for owning the customer relationship. You will ensure the correct and proper delivery of customer services as specified in the contracted support agreements with ericsson’s customers. You will take charge of all implementation services, including managing project scope, overseeing time and resource planning, ensuring effective reporting, and adhering to group directives, legal and financial standards, and global and local environmental and occupational health and safety norms. Your expertise will extend to safeguarding data privacy and security and ensuring compliance with approved processes and tools.
what you will do
* manage workforce to ensure first-time-right performance.
* drive change management initiatives and identify improvement opportunities through continuous measurement.
* uphold adherence to processes, regulations, and tools, taking corrective action as necessary.
* set up and oversee acceptance procedures with customers and suppliers to ensure timely reciprocation.
* monitor the invoicing life cycle in the implementation phase to secure optimal financial performance.
* report on progress and deviations, providing inputs to workforce and cost management.
* assure the quality of implementation work and adherence to ericsson and customer directives and standards.
the skills you bring
* fluent english – clear and accurate communication in reading, writing, speaking, and listening.
* understanding of the integration process (scripting, site scheduling, integration process).
* be open to rotate between day shift, late shift, or night shift (low possibility).
* on-demand weekend support.
* ability to adapt, learn quickly, and embrace new challenges.
* communication skills and stakeholder management.
* change and improvement management.
* program/project finance management.
* project planning.
* workforce management.
why join ericsson
at ericsson, you’ll have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible. You’ll be challenged, but you won’t be alone—you're joining a team of diverse innovators driving innovation to craft what comes next.
what happens once you apply
click to learn about our typical hiring process. Ericsson is an equal opportunity employer and values diversity and inclusion.
primary country and city: mexico (mx) || guadalajara
req id: 771497
seniority level
* not applicable
employment type
* full-time
job function
* other
industries
* telecommunications
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