*role and responsibilities*tasks*- managed service- interact with our portfolio of remote networks and systems to perform various functions such as userprovisioning and management, upgrade/patch, monitoring, problem resolution, and configurationmanagement.- perform routine management of backup and recovery services, file and disk management, and virusprotection.- maintain consistent operation of multi-user systems, including coordination with various vendors,operations personnel, project managers, end users, and customer and it management.- interact with our portfolio of remote networks and systems to perform various functions including userprovisioning and management, upgrade/patch, monitoring, problem resolution, and configurationmanagement.- engage with internal and external parties (e.g., isps, vendors) to troubleshoot and resolve issues,escalating as necessary to ensure timely resolution.- perform implementation and administration activities for complex power generation computingenvironments (windows servers & workstations), networks and security (hirschmann, palo-alto, cisco),communication (isp services), and storage solutions.- evaluate host, system, and network configurations for newly contracted sites; suggestingrecommendations for improvements based on regulations and established framework.- execute all provided standard operating procedures (sop) and policies.- managed cyber security- peer review change tickets.- review security, antivirus, traffic, and event logs.- review and edit access control lists and security policies.- consulting- evaluate vendor products, services, and suggestions.- plan and perform hardware and software upgrades*other*- this position requires participation in the company's 24/7 on-call rotation.- report status for all recurring and non-recurring efforts as required.- attend staff and client meetings as required.- availability to make occasional, planned shifts in work hours to accommodate efforts which can only be performed after generation hours.- develop and document technical processes and procedures as needed.- ensure that required tasks are completed or directed to others as necessary.- effective written and oral communication at all organizational levels with internal and external customers.- provide subject matter expertise in the evolution of it/ot framework programs developed for our customers.- mentor level 1 it/ot engineers.*preferred experience, qualification, and education*- experience in compliance programs or standard-driven environments (e.g., pci-dss, nist, iso-*)- soc, noc, or other it operation center experience- technical degree or minimum 5+ years of relevant it / ot professional experience- direct or indirect end-user service experience and/or experience providing remote support.- work experience in at least one of the following areas is required.- scada and scada historian design, deployment, or maintenance- power generation, especially renewable energy- work experience in at least three of the following focus areas is required:- tier 2 or tier 3 it or ot help desk support- it infrastructure design or support- computer network design or support- host hardening or security monitoring (cybersecurity)- ngfw configuration, maintenance, and administration- microsoft windows server supporttipo de puesto: tiempo completosueldo: $51,* - $73,* al meshorario:- turno de 8 horasprestaciones:- ayuda o servicio de transporte- seguro de gastos médicos mayores- seguro de vida- trabajo desde casa- vales de despensalugar de trabajo: empleo presencial