*essential responsibilities*:
handle customer complaints
track and communicate progress in quality improvements
develop tools to effectively track performance
communicate with customers to update on complaints
make presentations on quality kpis to upper management.
train employees in wcm quality tools
prepares customer related reports (for example customer scorecard) including analysis and driving implementation of needed actions
proactively visits the customer's site as needed or requested
*qualifications*:
- education: industrial / electromechanic engineer
- 5 years of experience in quality
- 5 years experience on internal and external audit
- fluent communication in english.
- six sigma green / black belt certification
- soft skills: team work, decision making, problem solving, negotiation and communication
- us visa / available to travel
tipo de puesto: tiempo completo
salario: a partir de $111,111,111.00 al mes
prestaciones:
- caja de ahorro
- estacionamiento de la empresa
- estacionamiento gratuito
- programa de referidos
- seguro de gastos médicos
- seguro dental
- servicio de comedor
- vales de despensa
lugar de trabajo: empleo presencial