Electrical engineer role
this position is focused on technical aspects and problem-solving.
our organization provides solutions in the industrial sector, leveraging advanced electrical products and services to drive innovation and sustainability.
* we have a global presence in over 140 countries.
* opportunities for career advancement within a multinational corporation exist.
a bachelor's degree in electrical engineering, energy, or a related field is required.
proficient english language skills are essential.
microsoft office and other office software proficiency is necessary.
responsibilities:
1. support regional and other departments with after-sales issues.
2. classify and forward after-sales information according to established standards.
3. resolve after-sales issues and track progress until completion.
4. maintain accurate records of after-sales service with statistical analysis.
5. analyze user feedback and provide suitable solutions for faults identified.
6. offer on-site or remote technical assistance and installation guidance.
7. complete after-sales service work based on customer requirements.
8. oversee dispatched service engineers, authorized engineers, and subcontractors.
9. coordinate management of regional personnel, subcontractors, and authorized engineers.
10. update weekly work reports, work plans, and expense records.
11. provide quotations, reviews, and signing services for paid services and spare parts purchase contracts.