Fecha de publicación: 04 septiembre 2025
the senior professional services consultant is responsible for deploying software solutions within our customer base in the field. This position is a customer-facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.
- lugar:
- méxico - remote
- skills:
- 4-6 years of experience
- high level independence
- advanced technical skills
- ability to identify selling opportunities with customers and build strong relationships
- excellent communication skills with both technical and non-technical audiences
- actively seeks constructive feedback on own performance
- ability to supervise others
- executes tasks in a timely manner with mínimal revisions needed
- proactive, able to prioritize and solution oriented
- *english level: advanced*
- actividades:
- ability to troubleshoot technical issues to resolve customer problems
- develop custom scripts, utilities, or integrations to fulfill customer needs
- collect infrastructure technical requirements, create implementation and production deployment procedures for products to interoperate and work within customer’s environment
- understands department goals and current processes and can recommend the use of new or existing tools to achieve those goals.
- deliver services and support both onsite and remote
- assists in onboarding new technical consulting team members, as requested, by training him/her on processes and/or projects. Acts as the main mentor and go-to for the new hire. Is the first to field any culture or work-related questions.
- supports new and existing clients in more complex set ups and usage scenarios of the purchased software.
- sme in one or more 3rd party technologies such as linux, siem and windows server os
- authority to act within defined policies inside area of expertise/knowledge as directed
- regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Build strong customer relationships that encourage additional services work with customers
- called on to support junior members to manage external stakeholders through conflict resolution
- m365 administration or google workspace administration experience
- understanding of saml 2 configuration and assisting customers with sso setup
- delivery of customer or partner facing product training
- support services revenue objectives by maintaining 65% billable utilization
- other duties as assigned
- deseable:
- beneficios:
- nómina 100%
- vales despensa 1,100 pesos
- teleworking 500 pesos
- aguinaldo 30 días
- vacaciones ley
- prima vacacional de ley
- ptos 3 días
- sgmm extensivo a cónyuge e hijos, con cobertura de 5 millones por evento
*a