Overview
admin/maintenance coordinator (saturday - wednesday)
salary: $900 - $1,100 usd (monthly) + paid time off + bonus
about
baltimore’s go-to for real estate investment and property management with 10+ years of insight, delivering turnkey solutions from renovations to full-service management. We’re hiring an administrative associate (customer service) to manage utility setups/disconnections, billing, and owner communications for our growing portfolio.
responsibilities
* manage utility bill payments, setups, and disconnections with local providers via phone.
* create and organize folders in google drive to streamline documentation.
* audit third-party bills to ensure they align with portfolio growth.
* handle property and business insurance
* manage property management fees, ensuring accurate records.
* facilitate smooth onboarding and offboarding for both properties and owners.
* collaborate with utility providers, ensuring clear communication and timely resolutions.
* respond to maintenance calls on weekends via phone, text messages, emails, and the maintenance portal.
* diagnose, troubleshoot, and triage work orders to the correct vendor or our in-house maintenance team.
skills
* analytical, solutions-oriented mindset with strong problem-solving skills and high attention to detail/accuracy.
* highly organized self-starter; able to prioritize, multitask, and manage competing deadlines in fast-paced environments.
* excellent communication and relationship-building skills, including a confident, professional phone presence.
* customer-focused and adaptable to different personalities and situations.
* tech-savvy: proficient with buildium, leadsimple, propertymeld, google drive, and microsoft access.
qualifications
* bachelor’s degree in business administration, or related field (preferred).
* 3+ years of experience in property management, customer service, or related role
* advanced english (written and spoken) required.
* high-speed wired internet connection (200 mbps min.)
* windows 10/11 or mac (4 gb ram, intel i5 or similar)
physical setting: remote
schedule: saturday – wednesday 9:00 am – 6:00 pm est (40 hours per week, with a 1-hour lunch break).
employment details
* seniority level: mid-senior level
* employment type: full-time
* job function: management and manufacturing
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