Become a *lead salesforce business analyst* and work closely with clients and technical teams to analyze and optimize business processes through salesforce solutions.
*responsibilities*
- partner with stakeholders to collect, analyze, and document business requirements
- convert business needs into comprehensive functional and technical specifications, process flows, and diagrams
- assess existing business processes to uncover inefficiencies and suggest salesforce-driven enhancements
- map and document comprehensive business processes and workflows within the salesforce environment
- support the creation and execution of test plans to verify system functionality and performance
- maintain data integrity and ensure solutions meet business requirements
- act as a bridge between business and technical teams to facilitate clear communication and alignment
- lead workshops, demonstrations, and training sessions for stakeholders and users on salesforce features
*requirements*:
- proven experience in salesforce consulting with over 5 years in business analysis
- in-depth knowledge of salesforce sales cloud, service cloud, and community cloud
- strong understanding of the salesforce platform, including cpq and configuration capabilities
- ability to analyze and document intricate business processes and workflows
- excellent communication skills for effective collaboration between technical teams and business units
- experience in creating and executing comprehensive test plans
- detail-focused with a commitment to data accuracy and solution compliance
- strong organizational and analytical problem-solving skills
- english proficiency at b2+ level
*we offer*
- career plan and real growth opportunities
- unlimited access to linkedin learning solutions
- constant training, mentoring, online corporate courses, elearning and more
- english classes with a certified teacher
- support for employee’s initiatives (algorithms club, toastmasters, agile club and more)
- enjoyable working environment (gaming room, napping area, amenities, events, sport teams and more)
- flexible work schedule and dress code
- collaborate in a multicultural environment and share best practices from around the globe
- hired directly by epam & 100% under payroll
- law benefits (imss, infonavit, 25% vacation bonus)
- major medical expenses insurance: life, major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- grocery coupons
- 30 days december bonus
- employee stock purchase plan
- 12 vacations days
- official mexican holidays, plus 5 extra holidays (maundry thursday and friday, november 2nd, december 24th & 31st)
- monthly non-taxable amount for the electricity and internet bills
epam is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.