Overview
with over $3 billion in bookings of experiences, the peek.com platform combines powerful business software with an award-winning marketplace for consumers to book fun things to do like wine tours, watersports, skydiving, art classes, and more. The peek pro software suite provides world-class online booking, point-of-sale, and hundreds of automation tools such as inventory management, dynamic pricing, waivers, and marketing analytics. Thousands of operators have grown their businesses and automated their operations with our technology. Peek follows a “remote-first” philosophy, with a team distributed across exciting locales. We have secured funding from esteemed backers and continue our mission to connect the world through experiences.
ps: in 2021, peek was recognized with forbes america's best startups employer and newsweek future of travel awards, and ranked on the a16z marketplace 100 for 2023.
the role
peek is hiring a friendly, passionate, and self-motivated partner support representative to help our activity partners grow their businesses using peekpro. The partner support representative acts as the first line of defense for product questions and technical troubleshooting.
the ideal candidate adapts to a fast-paced environment, provides professional responsiveness and follow-up to partners, and demonstrates strong problem-solving skills. The partner support associate will work with other support team members and provide information reviewed by product and engineering teams to improve peekpro. This full-time role is remote and reports to a team lead in the united states.
our collaborative and rapidly evolving team relies on the associate to solve issues completely, quickly, and correctly to help our partners’ day-to-day operations.
responsibilities
* follow-up and see through resolutions on customer inquiries across channels (phone, email, helpdesk) while maintaining a high customer satisfaction rating.
* craft informative, timely, and instructional messages in response to product- and tech-related queries.
* actively participate in team meetings and assist colleagues across the company.
* represent the voice of our customers internally by sharing customer feedback using zendesk processes.
* learn peek’s rapidly evolving products and contribute suggestions from your experience to update our helpdesk and templates.
* meet monthly metrics, csat, and qa minimums and develop consistent performance.
skills you already have
* 2+ years of experience in customer service and/or technical support
* full-time availability; ability to work 5 consecutive days (schedules may include a weekend day)
* excellent english written, oral, and interpersonal communication skills (minimum 50 wpm)
* natural enthusiasm for helping people solve technical problems
* patience and ability to troubleshoot and teach new software to non-tech-savvy operator partners
* ability to work in a dynamic environment without skipping a beat
* punctuality and reliability
* strong deductive reasoning skills to identify the root cause of issues
* discretion in handling potentially sensitive information about a partner or their business
* consistent and dependable wifi in a distraction-free workspace
nice to haves
* spanish language fluency
* interest in the travel/tourism industry
* experience with zendesk or other support tooling
* experience with salesforce, jira, slack, and/or g-suite
compensation
* mex$ 20.400 gross monthly salary
* health coverage through allianz
our customer support team hours are mon - fri 8 am to 11 pm; saturday 9 am to 8 pm; sunday 10 am to 8 pm (all times are eastern time). A 5-day schedule will be assigned after training.
perks & benefits
peek travel inc. is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status.
if you are unable to apply due to incompatible assistive technology or a disability, please contact us at talent@peek.com. We will make every effort to respond to your request for disability assistance as soon as possible.
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