Overview
the primary responsibilities are to provide exceptional customer service for the training services project, have the ability to answer all questions, concerns and comply with special projects related.
the customer service representative is also responsible for the logistics, reporting, registrations, payments and all duties related to our training events.
responsibilities
plan and coordinate training events that include but not limited to:
search for training locations in cities across the united states
search for catering services in cities across the united states
negotiation of location terms and agreements
event set-up, preparation and logistics
follow up after the training is completed (paperwork, grading exams and certificates)
plan and coordinate live streaming events
providing exceptional customer service for course registration and customer inquiries
provide real-time assistance to trainers and students
provide marketing support (promotions, bulletins, website administration)
communicate with rain bird customers, sales and distributors on regular basis
market training courses with/to sales force, distribution network and directly to customers
assist in the maintenance of the rain bird training services database
provide data for monthly reports and accounting of revenue and expenses
act as backup for rain bird rewards program
enter customer information accurately in databases; prepare monthly reports; perform general administration tasks within the rewards group.
answer contractor calls related to inquiries about the program.
in a quarterly basis prepare reports for distributors in time and accurately upload the information in our data base
resolve customer inquiries in a courteous and professional matter, both outbound and inbound
coordinate registrations and payment transactions by establishing procedures that can assist in effectively collecting and processing payments in a timely and organized matter
manage the department's inbox request and be able to respond in the established due dates according to request type or category
process credits, vouchers and checks according to the established procedures and in the expected completion dates
identify issues and areas of need and implement solutions
must meet and comply with department and company policies, procedures, objectives and regulations
qualifications
minimum qualifications:
excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the company.
previous experience in coordination and logistics activities
previous experience in call center environment.
ability to work in extended periods on the telephone helping customers, including customer follow up
excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time
expert with ms office tools with special emphasis in microsoft excel.
ability to travel (visa)
desired qualifications
bs or ba degree in business, administration, marketing or related field.
ability in working with high profile customers.
advanced computer skills.
leadership and project management skills
los datos personales y sensibles recabados por ensambles hyson, s.a. de c.v. serán utilizados para cumplimiento del negocio y será compartido bajo los términos requeridos por ley.
esta información será usada y protegida conforme al aviso de privacidad.
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