Customer service representative
hoy
key responsibilities:
* identify and assess customer needs to achieve satisfaction
* provide accurate and complete information to customers about products, services, and policies
* resolve customer issues by investigating problems, providing solutions, and escalating issues to appropriate departments when necessary
* keep accurate records of customer interactions and transactions using sf system
* follow up with customers to ensure their issues have been resolved to their satisfaction
* meet and exceed customer service performance metrics and goals
* continuously develop knowledge of products, services, and policies to provide excellent customer service
* collaborate with cross-functional teams to improve the customer experience
qualifications:
* associate degree or post-high school graduate preferred
* 1-2 years of experience in customer service or related field
* excellent communication and interpersonal skills
* strong problem-solving and decision-making skills
* ability to multitask and prioritize workload in a fast-paced environment
* proficient in computer skills and experience using a crm system
* availability to work flexible hours, including weekends and holidays
* positive attitude and willingness to learn and grow with the company
* ability to sustain long periods of inbound calls and communication with customers
* ability to position company policies in a positive and professional manner
* analytical capacity to make decisions at a certain level
* demonstrated bias towards metric attainment and process improvement
position type and expected hours of work:
* this is a full-time position. Days and hours of work are monday through friday, between 8:00 am et and 9:00 pm et.
* occasional holidays and weekend work may be required as job duties demand.
requirements:
* associate degree or post-high school graduate preferred
* 1-2 years of experience in customer service or related field
* excellent communication and interpersonal skills
* strong problem-solving and decision-making skills
* ability to multitask and prioritize workload in a fast-paced environment
* proficient in computer skills and experience using a crm system
* availability to work flexible hours, including weekends and holidays
* positive attitude and willingness to learn and grow with the company
* ability to sustain long periods of inbound calls and communication with customers
* ability to position company policies in a positive and professional manner
* analytical capacity to make decisions at a certain level
* demonstrated bias towards metric attainment and process improvement
customer service specialist
hoy
customer service head
location: merida, yucatan. Mexico
job objective:
develop and maintain strong relationships with customer service analysts and area coordinators in mexico and the united states. Ensure proper administration of orders to guarantee they are processed accurately and on time. Assist analysts in resolving operational issues and coordinate initiatives for continuous improvement within the department.
key responsibilities:
* process and enter orders accurately and on time, with a strong focus on customer service, actively managing orders, resolving complex issues, and following up on customer complaints or requests
* develop in-depth knowledge of the products and their features
* promote collaboration and effectiveness within the customer service team
* participate in continuous improvement projects and departmental training programs
* monitor daily production metrics, errors, and replacements
* supervise customer service analysts’ activities by reviewing their queues and ensuring timely and accurate order processing
* prepare and submit performance evaluations of analysts to the customer service coordinator for review and approval
* collaborate with the training coordination team to organize and implement cross-training programs aimed at continuous improvement
* analyze and suggest work organization methods to ensure efficiency and quality objectives are met, promptly communicating issues to coordinators and management that could hinder proper business line operations or delay order processing
requirements:
* education: incomplete or completed degree in economics, administrative areas, or related engineering (preferred)
* experience: minimum of 3 years in customer service-related roles (preferred)
* languages: advanced english (mandatory)
* technical skills: advanced proficiency in microsoft office suite
* competencies: strong organizational and attention-to-detail skills; problem-solving and decision-making abilities; teamwork and leadership; customer service and results-oriented; effective communication skills
pay: from $1.00 per month
application question(s):
* can you share your salary expectations for this role?
* what is your current employment status?
* can you share your location and if it affects your ability to commute or relocate for this position?
language:
* inglés (required)
work location: in person
bilingual customer service representative from home
hoy
vacante para la empresa cs enterprises at connectnet en kanasín, yucatán:
bilingual customer service agent (home office) no prior experience required
job summary: as a bilingual customer service agent, you will be the vital link between the company and spanish and english-speaking customers, providing effective solutions and an exceptional experience.
key responsibilities:
* customer service: respond to customer queries and requests
* bilingual communication: communicate fluently in both english and spanish, translating when necessary
* problem solving: identify and resolve customer issues effectively
* data recording: maintain accurate records of customer interactions
* customer education: provide information about products/services
* internal collaboration: work with other departments to address customer issues
requirements:
* bilingual fluency
* communication skills: excellent interpersonal communication and empathy
* problem solving: ability to find solutions
* flexibility: availability for rotating schedules and weekends
compensation:
* attractive and competitive salary
* statutory and superior benefits
* savings fund
* performance bonuses
* home office (remote job)
* 100% paid training
* if you are a student, we respect your school schedules. Both part-time and full-time positions are available.
education level: media superior
experience level: nível inicial
department function: atención al cliente
industry: call centers / telemarketing
skills:
* english
* fluent english
* b2 english
* customer service
* conversational english
customer service representative
hoy
we are looking for a vacancy:
customer service representative
academic studies: business administration career or related
work experience: 1 year of customer service experience
knowledge and skills: customer service, administrative operations, collect past due payments, account management, debt collection, prevent repossessions and losses through negotiation and utilization of available programs, office (word, excel, powerpoint), advanced english
schedule availability: flexible schedule
avisos importantes: en bepensa trabajamos bajo un estricto código de conducta empresarial...
customer service cpfr jr analyst
hoy
join our team as a customer service cpfr jr analyst in queretaro...
your recipe for success
* bachelor´s degree: industrial engineer or business administration
* advance knowledge of excel & access
* order management, transportation & customer development knowledge/understanding
* fluent english
* holistic thinking, analytical thinking, leadership, collaboration, negotiation, planning and organization (time management), problem solving, people skills, proactive (self driven), flexibility, emotional intelligence (resilient)
what’s next
about kellogg company...
the finer print...
let’s create the future of food,
kellogg recruitment
bilingual customer service representative from home
hoy
vacante para la empresa cs enterprises at connectnet en kanasín, yucatán:
bilingual customer service agent (home office) no prior experience required
job summary: as a bilingual customer service agent, you will be the vital link between the company and spanish and english-speaking customers, providing effective solutions and an exceptional experience.
key responsibilities:
* customer service: respond to customer queries and requests
* bilingual communication: communicate fluently in both english and spanish, translating when necessary
* problem solving: identify and resolve customer issues effectively
* data recording: maintain accurate records of customer interactions
* customer education: provide information about products/services
* internal collaboration: work with other departments to address customer issues
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