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*immediate opportunities: full-time customer service - high level of english req.
*- *starting $144,000 - $205,000 mxd annually*:- *remote, work from home position*:- *monday - friday, full-time*:- *opportunities for growth into management roles after 6 months*job title*: customer service - remote*type of position*:full-time*hours*:monday - friday, 8am - 5pm local time (mdt)interstaff llc is a global staffing company that helps american businesses find international talent to work remotely for usa offices.
our client, ship a car direct has written the following job description.
*about us*:our company, ship a car direct is one of the fastest growing car-hauling & transportation companies in the united states.
our business is known for helping our clients successfully and safely transport their vehicles cross-country, while also providing top-tier protection and customer satisfaction guarantees.
our track record as a car-hauler & transportation company has made us one of the most well-known services in california.
*duties and responsibilities*:- *near perfect level of english required (c1+ minimum).
*:- will handle *high-volume inbound customer calls* to answer questions and provide updates on shipments while maintaining top-tier customer satisfaction- will handle *customer complaints & solve issues* between the customer and the company- *call & follow up on leads* provided by company during low volume call periods- *fill out reports* during low volume call periods- follow up on appointments that did not show or were not closed- make outbound cold calls to prospect new clients- build and develop relationships with customers and potential new customers based on trust and respect- liaise between the customer and internal teams- resolving complaints and preventing additional issues by improving processes- responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis- maintain professional relationships with coworkers and managers- other duties as required by management*experience*:- *experience in customer service or tele-performance required (1 year minimum)