Responsible for servicing external and internal customer needs and proactively participating in the operation process.
- BS in Business Management, International Trade and/or Process Engineer or similar, equivalent years of experience
- 1-3 years in a similar role is preferred.
- Responsible under general supervision
- Relies on senior colleagues to provide accurate solutions for issues.
Key Activities and general responsibilities
- Receive and process orders/purchase write up
- Follow up with internal or external customers to clarify orders/purchase write up if needed.
- Communicate orders internally according to the established process.
- Assure ownership of operational costs.
- Validate Quality Assurance approval of vendor/item and certification link.
- Responsible for tracking and order distribution
- Facilitate product releases and pick-ups with 3rd party warehouses as needed.
- Arrange domestic truck freight with our carrier partners.
- Prepare appropriate documentation for customers.
- Verify and track orders and shipments.
- Ensures that all processes and procedures are completed following established guidelines.
- Manage relationships with the warehouses.
- In the case of an inventory discrepancy, logistics team leaders confer with team members and across departments to determine the source of the issue and resolve it.
- Perform additional duties as assigned.
- Support Account Managers / Traders with specific accounts.
- Hold an understanding of products/commodities to be able to answer most customer/traders’ inquiries.
- Communicate issues/challenges to the Trade team.
- Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
- Create new customer/supplier relations in system
Knowledge required
- Experience in an Import/Export, Customer Service, and local logistics environment is preferred
- Proficiency in MS Office.
- Knowledge of Contact Management Systems
- Database software
- Inventory Software
- Order processing systems preferred
- Thrives and works well in tied ambiguous situations and deadline pressures well
- Time management skills
- Willingness to learn.
- Record-keeping, tracking shipping, and data analyses
- High level of initiative/proactivity
- Extremely detail-oriented
- Strong organizational skills and ability to multitask
- Customer service mindset
- Very good verbal and written English communication skills
Hiring details
- Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, protegido de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros).
- Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
- After anniversary, 1 day to be WFH
- Indefinite contract after training period
Job Type: Full-time
Pay: $19,000.00 per month
Work Location: In person