Customer account coord.
(on site - midtown jalisco, gdl)responsible for servicing external and internal customer needs and proactively participating in the operation process.junior- university degree- from 1 up to 3 years in a similar role is preferred.key activities and general responsibilities- receive and process orders/purchase write up- follow up in a timely matter on a production-ready date with the supplier.
- close communication with the team for approvals.
- support account managers / traders with specific accounts.
- answer customer inquiries.
- communicate issues/challenges- support sr.
trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into crm.
- work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes.knowledge required- experience in acustomer service, and commerce, local logistics environment is preferred- proficiency in ms office.
- contact management systems- database software- inventory software- order processing systems preferred- thrives and works well in tied ambiguous situations and deadline pressures well- time management skills- willingness to learn.
- record-keeping, tracking shipping, and data analyses- high level of initiative/proactivity- extremely detail-oriented- strong organizational skills and ability to multitask- customer service mindset- very good verbal and written english communication skillhiring details- prestaciones superiores a las de ley (+vacaciones/prima vacacional, 30 días aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, pto days, entre otros).
- monday to friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)- after anniversary, 1 day to be wfh- indefinite contract after training period#j-*-ljbffr