*summary*:
job description summary
- responsible for the independent delivery of profound administrative services in a local and a global context. Ensure service levels are delivered in line with site requirements.
*about the role*:
description
your responsibilities will include, but are not limited to:
- review source documents such as faxed patient service request forms
- accurate and timely data entry of source documents (within key performance indicators)
- held accountable to departmental metrics as designed
- review source documents for potential adverse event identification and reporting
- follows quality control processes to ensure data integrity; flags trends and communicates insights with supervisor
- participates in activities that improve department operations and/or support to the department for quality improvements
- other special projects as assigned
what you'll bring to the role:
- education: high school diploma required
- travel requirements: no travel requirements. Role is office-based in mexico city.
- proximity and ability to commute to work onsite in torre aleph, as this is a hibrid working model. 3 days in office, 2 days at home.
- when working from home, a quiet dedicated space with internet/wifi service or the ability to ob-tain such service (novartis offers a subsidy to partially cover the cost of this technology) where the employee can work without interruption
required experience:
- 1-2 years of general office experience or equivalent training
- minimum of 1 year of data entry/computer experience in an office or healthcare related environment
- network computer system and personal computer proficiency; office copier, scanner, fax machine, miscellaneous office equipment.
- strong verbal and written communication skills, attention to detail, and interpersonal skills.
- proficient in ms outlook and basic ms office tools (word)
preferred experience:
- post-secondary education (certificate program, associate's degree)
- experience working with salesforce crm
- familiarity with hipaa regulations and handling protected health information
- medical office experience and familiarity with medical terminology
- proficient in english reading and writing (equivalent to c1 - c2 certificate)
division
us
business unit
innovative medicines
location
mexico
site
insurgentes
company / legal entity
mx06 (fcrs = mx006) novartis farmacéutica s.a. de c.v.
functional area
facilities & administration
job type
full time
employment type
regular
shift work
no
*accessibility and accommodation*:
novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.