act as the main point of contact for customers regarding quality requirements and performance. The role collaborates across functions and sites to drive continuous improvement aligned with customer expectations.
key responsibilities (resumen)
act as the voice of the customer within the organization
manage customer complaints and claims, ensuring timely resolution
monitor customer scorecards, kpis, and satisfaction metrics
lead problem-solving activities (8d, a3, red x, six sigma, etc.)
coordinate customer audits and compliance with standards and requirements
maintain and update customer portals (b2b) and requirements
develop and execute quality improvement plans (roadmaps)
ensure alignment between customer expectations and internal reporting
lead escalations and communication between plant and customer
strengthen customer relationships through regular follow-ups and meetings
qualifications
bachelor’s degree in engineering or related field
minimum 2 years experience in automotive industry
experience with oem customers (toyota, mazda, nissan, honda)
knowledge of iatf 16949 and customer-specific requirements
