A little bit about boldr boldr is the first global b-corp dedicated to delivering world-class client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. Let’s start with our values meaningful connections start with authenticity we do our best work by being curious we grow by remaining dynamic our success combines ambitious vision with operational excellence at the heart of great partnerships we’ll always find empathy what is your role this position has primary responsibilities for providing hands‑on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical support representative work environment is focused on providing support to customers, partners and colleagues both in a fast‑paced environment. A successful technical support associate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, team needs and delivers the highest level of client satisfaction. Why do we want you we are currently looking for impact‑driven individuals who are passionate about helping boldr grow and achieve our purpose. We expect our team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: curious, dynamic, and authentic. What will you do installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff‑generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Maintains system functionality by testing computer components. Helps design and implement networks. Consults with users to determine appropriate hardware and software needs and assists in placing orders. Tests compatibility of new programs with existing ones. Gathers data to identify and evaluate technical purchasing options. Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. Evaluates vendor‑supplied software by studying user objectives and testing software compatibility with existing hardware and programs. Trains users on new software in person or through a variety of tutorial channels, including self‑guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. Maintains system capability by testing computer components. Carries out software, network, and database performance tuning. Documents hardware and software updates. Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies. Prepares reference material for users by drafting operation instructions. Support other team members to ensure program success. Requirements what we’ll like about you curious and authentic, just like us! Beboldr an analytical and critical thinker, with an eye for even the most minute of details. Passionate about client satisfaction. You have experience in providing technical support: installing and uninstalling apps from phones and computers. General knowledge of how web‑based and mobile apps work. Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations. Ability to thrive in a dynamic and evolving environment - must be adaptable. Metrics‑driven and proven ability to handle a high volume of customer interactions. Strong conflict resolution skills and even temperament in challenging situations. Native or near‑native written and spoken english. Ability to properly understand and convey tone via written communications. Creative problem‑solving skills. Impeccable judgment - the ability to make fact‑based decisions that support desired outcomes, particularly in ambiguous situations. Loads of empathy - you genuinely care! Proactive attitude and ability to work with limited supervision. Plus requirements support the team by executing initiatives and collaborating on projects. Take initiative and identify areas of opportunity that you can contribute to help the team as it grows. Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life. Flexible work schedule. Passion for customer experience. A proven ability to work remotely as part of a team but also with little direction is highly desired. Benefits private health insurance paid time off work from home training & development executive assistant & operations associate | remote | ai-driven seo company we connect talented tech professionals in latin america and canada with remote career opportunities at innovative startups worldwide. We specialize in finding roles that align with your skills, experience, and career goals. Our personalized approach ensures you're matched with companies that value your contributions and offer opportunities for growth. Whether you're a software engineer, designer, marketer, or other tech professional, we're here to help you take the next step in your career. About the company our client is a fast-growing ai-assisted seo firm helping brands like expedia, beam, evvy, and linkedin increase visibility and revenue through advanced search strategies. Founded by former cmos and marketing leaders, the company combines ai tools, automation, and deep seo expertise to help brands win across both traditional search and emerging ai‑driven discovery platforms. They are a lean, fast‑moving team where people are trusted to take ownership, solve problems, and move work forward without waiting for constant direction. The role we're hiring an executive assistant with strong operations instincts to act as the execution engine for the founder and growth lead. This role goes beyond traditional ea support. While you'll own core executive tasks like inbox and calendar management, the bigger focus is keeping projects moving, building systems, and executing on operational priorities across the business. You'll help turn ideas into execution — researching initiatives, coordinating workflows, supporting hiring processes, managing crm updates, and using ai tools to speed up execution. If you're someone who enjoys figuring things out, building systems, and making sure nothing falls through the cracks, this role will be a great fit. What you'll do manage the founder's inbox and calendar, ensuring priorities stay protected. Handle communication follow‑ups and scheduling to keep leadership focused on strategy. Assist with preparation of meeting briefs, summaries, and follow‑ups. Operations j-18808-ljbffr