Workforce Administration & Data Management Analyst Employment Type: Full Time
Job Summary
Iron Mountain is seeking a bilingual (English - Spanish) highly analytical, experienced Workforce Administration & Data Management Analyst to join our Workforce Administration (WFA) team.
We expect someone with 3-5 years of experience in HR operations, HR administration in HR shared services environment.
In this role, you will be responsible for serving as the critical link to our outsourced WFA service provider, ensuring effective daily service delivery, process compliance, and the integrity of our global employee data.
The WFA team ensures consistent, effective, and compliant management of employee data, processes, and services throughout the employee lifecycle, supporting all employees and HR functions globally.
What You'll Do
In this role, you will:
Serve as the primary regional point of contact for the outsourced WFA service provider, monitoring case resolution and providing performance feedback to ensure optimal, compliant service delivery.
Support the identification of service optimization opportunities by analyzing delivery data and metrics, and assisting with regional requirements for HR system enhancements and process changes.
Ensure compliance with global data standards by collaborating with the outsourced vendor and the HR Technology team to maintain accurate employee data in the HRIS (e.g., Workday), and leading data audit cleanup initiatives.
What You'll Bring
The ideal candidate will have:
3-5 years of experience in HR operations, HR administration, or an HR shared services environment, with a focus on data management or service delivery.
Strong knowledge of HRIS systems (Workday strongly preferred) and HR ticketing systems (e.g., ServiceNow), alongside a proactive, process-savvy approach to end-to-end workflows.
Proven ability to interact with and manage aspects of an outsourced service provider relationship, utilizing excellent analytical and problem-solving skills to manage complex issues.
Full professional proficiency in English and Spanish (for LATAM support), with the ability to collaborate effectively with diverse internal and external stakeholders.
What We Offer
A culture of belonging where you are encouraged to use your voice.
The opportunity to make a significant impact within an ever-evolving global organization.
Total Rewards to support your career and well-being.
Global connectivity with over 26,000 colleagues across 60 countries.
Flexibility and a supportive work environment.
If you are a detail-oriented, analytical professional ready to drive data integrity and service delivery excellence in a critical general HR role, apply to join Iron Mountain today!