Respond appropriately and in a timely manner to all customer and account manager incoming communications.
- analyze and assess customer needs completely and accurately with efficiency.
- work with suppliers and account managers to identify, source, and price appropriate product solutions and provide quotes for product solutions per os ticket
- process customer orders, rmas and gtos and purchase material’s to fill customer orders.
- review and maintain p21 portals daily for potential late orders, rmas, items not on a po and unapproved orders.
- recommend adjustments to inventory levels based on customer usage patterns and latest production outlooks/feedback by monitoring inventory levels.
- perform quarterly customer reviews with any customers with vending solutions to ensure we are stocking the appropriate inventory and levels.
- perform monthly inventory reconciliation for all consigned inventory locations using p21, cribmaster o and a physical count.
- identify and resolve root cause issues by working and communicating with responsible
*maintain a deep understanding of systems (including p21, os ticket, cribmaster, autocrib, etc.), suppliers’ systems/websites and usage of those systems.cross functional teams to minimize repetition of the original issu*
- excellent critical thinking skills to analyze and solve problems.
- diligence and detail oriented.
- ability to manage multitasks, shift gears to react to urgent scenarios and meet daily deadlines.
- exhibit the bhid core values to work well with others, contribute to the team and to work with customers, suppliers and other bhid personnel.
- proficient in and comfortable with basic computer operation. Ability to learn new software programs as a user.
- experience in industrial field, b2b sales and/customer service.
- high school diploma or equivalent required.
- minimum 1 year previous experience in customer service or inside sales preferred.
Experience in cutting tools, abrasives and mro areas preferred.
*salary*: $28,000.00 - $30,000.00 per month
covid-19 considerations:
protocolo de bioseguridad