*description*:
coordinates activities to ensure the quality of the product that is manufactured, reports quality statistics of each of the production departments, in charge of customer service for non-conformities, supports the different production departments in making quality decisions.
*key responsibilities*:
- ensure safety in his/her area, use assigned safety equipment, and comply with internal work regulations
- wear electrostatic discharge protection equipment where required.
- manage and respond to external and internal customer complaints.
- analysis of material returns (rma) monitoring and closing the rework required.
- manages product rework as required.
- product repair team leader (when applicable).
- ncr management, tracking, and closure
- keeps the production supervisor and area engineer informed of quality issues.
- generates weekly informative reports on the quality status by department.
- contact and communicate any quality improvements or fixes in the product or parts to our suppliers, franklin electric plants, and corporate offices
- reviews weekly the publication of dppm and fpy graphs in production areas.
- responsible for developing the acceptance criteria for products and component parts in conjunction with the quality manager, manufacturing engineers or product engineers.
- define together with the manufacturing engineers the inspections to be carried out in accordance with the requirements established in the gfi's, ems, drawings.
- responsible for preparing the material receipt inspection plans for each part number that is received in receipt inspection.
- responsible for the product/process control plans.
- show commitment, directing and supporting the people in their charge to contribute to the effectiveness of the quality system
- promote and communicate the results and/or effectiveness of its processes, as well as the actions and/or reaction plan when they are applied
- to meet the quality objectives of the position and support the company's strategic objectives.
- comply with all the guidelines of the quality system.
- keep company tools and equipment in good repair, clean, and safe to work with.
- it performs its work with quality, complying with the required standards, minimizing the risk to the company due to complaints and rejections due to poor quality products.
participation in the company's continuous improvement projects.
- follow up on the corrective actions of the quality system as appropriate
fulfill the roles assigned by management.
(for example; brigades, auditors, godfathers)
*skills, knowledge and expertise*:
*skills*: leadership, teamwork, verbal and written communication in english, communication to train and guide, analytical thinking, adaptability to change
*scholarship*:engineering or bachelor's degree preferred.
*experience*:workforce management, core tools, lean-six sigma methodology, troubleshooting, doe, electronic production, electrostatic discharge (esd) audits, ipc-a610, ipc *, customer service, scorecard, 5s, dmaic, and project management
*initial formation*:
- ipca610 certification
- computer skills (ms-office)
- probability and statistics skills
- technical drawings interpretation
- quality metrics interpretation
- document management software
- use, erp (e1)
- systems and maintenance help ticket opening software (mp9)
- bom interpretation
- quality alert management and preparation
- preparation of audit instructions
- operation of measuring equipment
- product manufacturing processes
- receipt inspection
- metrology equipment
- intranet technical information
terminology and acronyms of franklin electric.
*about franklin electric*:
more than just a workplace, franklin electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide.
our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent.
our recent awards in "america's most responsible companies", "most trusted companies" by newsweek, "america's climate leaders" and "indiana's best places to work" attest, we're dedicated to upholding the highest standards of corporate responsibility.
at franklin electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company.
our commitment to social responsibility is evident in programs like the franklin women's network and our philanthropic efforts through the franklin wells for the world foundation.
through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,
locally in our communities, the franklin electric charitable and educational foundation (fecef) supports causes close to our hearts, such as united way, boys & girls club, and big brothers big sisters.
our dedication to excellence extends beyond our products and services,