*what you will do*
- follow servicemax best practices and enforce data quality policies.
- support sfms, custom objects, workflows, triggers, flows, lightning components, visualforce pages, custom integrations, soql and sosl queries and web services.
- work with data provided from and to erp systems and etl tools like mulesoft.
- provide technical support for servicemax users, resolving issues related to system functionality, data accuracy, and performance.
- monitor and maintain servicemax systems to ensure the platform is running smoothly and efficiently.
- troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the servicemax environment.
- create and manage cases, ensuring issues are tracked and resolved within established service level agreements (slas).
- collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows.
- work closely with delivery team and administrators to identify and implement system enhancements and improvements.
*how you will do it*
- work with architects and project managers to eliminate recurring tickets.
- validate the performance of salesforce solutions through rigorous testing and debugging.
- staying up to date with the latest salesforce technologies, servicemax evolution, best practices, and industry trends.
- facilitate technical delivery with managed services.
- collaborates with solution architects.
*what we look for*
*required*:
- bachelor's degree in computer science, information systems, or other related field.
- min 4 years of implementation experience with salesforce.
- min 3 years in agile and devops development.
- good knowledge of data loader tool.
- excellent communication skills in english.
*preferred*:
- master degree in computer science, information systems, or other related field.
- direct experience or experience with integrating with erps.
- knowledge of databases - oracle, sql server.
- using technologies as mulesoft, oracle integration cloud.
- experience working in field service domain.
- servicemax administration certifications