*the*_company_* in a few words*:lead and execute predictive and adaptive project management consulting and it services, ensuring exceptional value delivery to clients and continuous development of the consulting team.*job*_description_*:*consulting and advice*:- diagnose and analyze it processes, identifying areas for improvement and optimization opportunities.- develop and implement service management solutions, including service desks (itsm) and projects (pmp), based on reference frameworks such as itil, iso *, pmp, scrum, da, etc.- advise internal and external clients on the adoption of best practices and it management tools.*project and service management*:- lead and manage it service implementation projects and projects, ensuring compliance with objectives, deadlines, and budgets.- define and monitor key performance indicators (kpis) to evaluate the effectiveness of services and projects.- collaborate with multidisciplinary teams to ensure quality and value delivery.*capacity building*:*- train and coach it teams in service and project management best practices.- promote continuous improvement and innovation in it processes.- participate in the creation and dissemination of knowledge about trends and best practices in the sector.*technical competencies*- knowledge and experience in it frameworks and standards (itil, iso *, service desk institute).- experience in implementing project management methodologies (predictive and agile), such as pmp, da, scrum, safe, etc.- experience in using and implementing itsm and project management tools.*the*_profile_* we are looking for*:lic./eng.computer systems or similarminimum experience 5 yearsknowledge of iso 20,000, itil, service managementcompetencies:- results-oriented- self-manageable- structured- assertive communication