We are looking for a skilled and organized sales support senior to coordinate daily sales support activities and provide guidance to a small team of analysts. This role requires a solid understanding of sales operations, the ability to work cross-functionally, and a proactive mindset to drive efficiency, meet kpis, and solve problems.
the ideal candidate will bring previous experience supervising or coordinating the work of others, even in a small team or informal setting, and is ready to take ownership of day-to-day operations. Strong communication, accountability, and a hands-on approach will be key to success in this role.
responsibilities:
• supervise and support a small team of sales support analysts, coordinating their daily activities and ensuring timely execution of tasks.
• monitor team performance against kpis and ensure accountability in task execution.
• coordinate directly with sales, operations, production, and other teams to align priorities, clarify requests, and resolve order-related issues.
• review and validate quotes, contracts, order documentation, and data prepared by the team, ensuring accuracy and compliance.
• generate and analyze sales reports to support decision making and monitor performance indicators.
• identify and implement process improvements to increase efficiency and accuracy across the sales support function.
• provide coaching and guidance to junior team members, sharing best practices and supporting onboarding as needed.
• handle escalations related to customer requests, delays, or internal coordination issues.
• ensure data integrity in crm and operational systems, collaborating with other departments when updates or corrections are required.
requirements:
• bachelor's degree in business administration, industrial engineering, logistics, or a related field.
• 3+ years of experience in sales support, sales operations, or a similar role.
• proven experience supervising or coordinating team members in an operational or commercial environment.
• solid command of crm systems (salesforce, hubspot, sap) and strong proficiency in excel (pivot tables, filters, basic formulas).
• excellent organization and time management skills, with the ability to prioritize and meet deadlines.
• strong communication and problem-solving skills with attention to detail.
• comfortable working with cross-functional teams such as sales, operations, production, and finance.
• intermediate to advanced english level, able to participate in meetings and communicate effectively in both written and spoken form.
*if you are interested in this position, please attach your cv in english*.