*what are you going to do?
*
follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
*how will you do it?
*
*order processing*
- order input in sap (different order types)
- send order confirmation to customer (confirm delivery date based on atp, partial delivery allowed, etc)
*backorder monitoring and order management*
- monitor the customer backorders in conjunction with customer, warehouse, supply & demand, credit control, purchase and forwarder.
- maintenance of planned shipping days (delays, customer requests, etc)
- handle customer order cancellations (doa)
- monitor call-off orders
*enquiry handling*
- handle customer questions on deliveries, delays, problems, etc.
- follow-up on pending basic quotes
- coordinate approach with inside/outside sales representative
*customer care*
- handle customer questions effectively and in a service-oriented manner
- follow up on actions requested in sales representatives call reports
- inform customers about changed delivery times and equivalent products
*filing & miscellaneous*
- case management in salesforce
- keep customer details and price agreements up-to-date.
- collect, share and document leads, projects, competitor details
*what are we looking for?
*
- fluent in english (conversational)
- customer-oriented experience with a focus on details
- pc skills - ms office
- communication and interpersonal skills
- problem-solving
- sap (desirable)