Reports to:senior marketing director, xostudioslocation:mexico remotextendops is an ai-powered bpo transforming from a traditional outsourcing company into a tech-forwardai bpo — combining ai, automation, and human expertise to build modern customer operations. Xostudios is the in-house marketing and creative team behind this shift. Marketing & commercial (sales enablement) social media graphic design video & photo we're now evolving our brand from "just another bpo" to aserious ai + technology player — and we're looking for a brand & creative lead to help drive that transformation.thebrand & visual communications manager – xo studioswill own the evolution and expression of the xtendops / xo brand across all touchpoints. Help define and maintain our new brand identity as we transition into an ai bpo and tech company.~ lead and mentor the design team (graphic, social, and visual support for video/web).~ partner closely with marketing, sales, and leadership to translate our positioning intodecks, visuals, and digital experiencesthat actually help close deals.~ this role is a mix ofbrand strategist, creative lead, and senior designerwho deeply understands us culture, communicates flawlessly in english, and can execute as well as direct.brand strategy and identity~ lead the definition and rollout of xtendops' updated brand as an ai bpo and tech-forward company.~ translate positioning, messaging, and commercial strategy into a clearvisual identity system(logos, typography, color, layout, graphic language, iconography, etc.).~ maintain and evolvebrand guidelinesand ensure consistency across all channels (web, social, decks, sales collateral, video, events, internal comms).~ serve as the internal "brand guardian," helping teams understand not justhowto use the brand, butwhy.prioritize incoming requests with the senior marketing director and help translate business needs into creative briefs.~ work closely with video and photo teams to ensure visual cohesion across static and motion content.sales and commercial enablement~ collaborate with the commercial / sales team to createhigh-impact sales decks, one-pagers, case studies, and visualsthat support live pitches and outbound efforts.~ step in as the go-to partner for sales when the senior marketing director is not available —clarifying needs, refining narratives, and delivering polished decks.~ digital and social brand experience~ oversee the visual direction for keydigital touchpoints: website, landing pages, social media, marketing campaigns.~ partner with web designers/developers to ensure the site reflects our updated brand and ai bpo positioning.~ ensure social media content (organic and paid) is visually aligned with the brand and optimized for each platform.~ collaborate with video and motion designers to keep motion graphics and video templates on brand.work closely with thesenior marketing directorandglobal leadership team(us-based leadership, sales, product/ai, operations) to understand strategy, priorities, and upcoming launches.~ join key leadership or commercial conversations when needed to translate strategic direction into creative requirements.~ fluent, near-native english(written and spoken) with a strong understanding ofamerican culture, tone, and business communication.~5+ years of experience inbranding, visual design, or creative directionin b2b, tech, saas, cx, or agency environments.~ proven experiencebuilding or evolving a brand system(not just using an existing one).---------------------------------- ~ strong portfolio showcasing (please submit it at marketing@xtendops.brand identity work marketing and sales collateral design (especially decks) web / digital design social media visuals; exposure to video/motion a plus experience leading or mentoring designers (formal or informal leadership). ---------------------------------- adobe creative cloud (illustrator, photoshop, indesign) and/or figma experience inbpo, cx, saas, or ai/techcompanies.~ basic understanding of ux/ui principles for marketing websites and landing pages.~ experience collaborating with video teams (storyboards, thumbnails, lower-thirds, on-screen graphics).please apply through this linkedin role, and also email your portfolio to marketing@xtendops.