Overviewdirector of spa role at four seasons hotels and resorts. The director of spa, fitness center, and kids club is responsible for the overall leadership, management, and supervision of the resort’s spa, sports center, and kids club operations. This role aims to achieve sales targets, business objectives, and profitability while maintaining the highest standards of guest satisfaction, safety, and comfort in line with the brand’s luxury expectations.about four seasonsfour seasons is powered by our people. We are a collective of individuals who strive to become better, push ourselves to new heights, and treat others as we wish to be treated. Our team members worldwide create exceptional experiences for guests, residents, and partners through a commitment to luxury with genuine heart. The best way to enable our people to deliver these experiences is through a world-class employee experience and company culture.about the locationlaid-back luxury meets bucket-list adventure on the undiscovered east cape of los cabos. Our east cape location on mexico’s baja california peninsula is the epicenter for adventure, with access to expansive beaches, private marina access to the sea of cortez, and opportunities for swimming, snorkeling, sportfishing, golf, and desert adventures.the rolethe director is accountable for strategic, operational, and financial management, including payroll and expenditures, financial performance reviews, management reporting, and administrative functions. The role drives marketing initiatives, develops business plans, and implements programs to maximize departmental efficiency, productivity, and revenue. It fosters a culture of excellence, teamwork, and continuous improvement to deliver a memorable guest experience.what you will dodevelop and implement strategies for spa, fitness center, and kids club aligned with resort objectives.oversee scheduling, staffing, and workflows to maximize efficiency, productivity, and profitability.ensure exceptional service, resolve concerns, and design promotions, packages, and loyalty programs.recruit, train, motivate, and evaluate staff, fostering a professional and positive work culture.maintain sops, manuals, and training in service, safety, first aid, and brand standards.ensure cleanliness, maintenance, safety, and functionality of all areas and equipment.collaborate with sales and marketing on campaigns, partnerships, upselling, and revenue initiatives.manage budgets, payroll, operating costs, inventories, and identify growth opportunities.work closely with other departments and provide clear performance reports to general management.ensure adherence to laws, safety regulations, hygiene standards, and resort policies.what you bringbachelor’s degree in hospitality management, business administration, wellness, or a related field.minimum of 8–10 years of progressive management experience in spa, fitness, and/or kids’ programs within a resort or luxury hotel environment, including at least 4–5 years in leadership positions in the wellness industry.demonstrated ability to lead, mentor, and develop teams; strong organizational, problem-solving, and decision-making skills; proven track record of achieving operational and financial targets.exceptional interpersonal and communication skills; outgoing personality with the ability to engage and connect with guests, ensuring an optimal guest experience.proficient in microsoft office and relevant property and spa management systems (e.g., opera, book4time, birch street, abrhil soft); strong numerical, analytical, and psychometric abilities.experience managing budgets, forecasts, and operational reports; knowledge of wellness trends, fitness programming, and children’s recreational activities.reading, writing, and speaking proficiency in english; multilingual skills are an advantage.professional demeanor, strong teamwork orientation, and ability to maintain excellent relationships with colleagues and management; demonstrates upward mobility potential and commitment to continuous improvement.what we offercompensation: highly competitive salaries as well as an annual incentive plan for managerial roles at department head leveltransport: shuttle service from san lucas and san jose del cabo to the resortuniforms: complimentary dry cleaning for employee uniformstraining & development: in-house training workshops for line and management employeesrecognition: employee service awards as well as employee of the month & employee of the year awardsservice culturefour seasons consistently ranks among the world’s best hotels and most prestigious brands. Our greatest asset is our people, and we believe each person deserves dignity, pride, and satisfaction in what they do.learn morecompany site: www.fourseasons.comour careers: https://careers.fourseasons.com/us/en
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