Business administration & operational management will participate in business activities, supporting senior managers with bau & non-bau activities, cyclical work pieces such as annual reporting and short term initiatives. They are located in bau teams and would report to a senior manager and may have direct reports.
this job is not client facing and does not have any portfolios. Those employees fulfilling a business administration & operational management role are expected to possess knowledge of financial budgeting, strategic planning, communication, and people management processes in the context of the business area they are located in but are not expected to have specific product knowledge relating to the business or function in which they are located.
key accountabilities and responsibilities
* execute data processes and analysis on business performance to provide insights on trends, customer behaviour, business opportunities and to support strategy implementation and decision making.
* design and develop reports and dashboards to track and assess business peformance. Having the abilitiy to transalante strategy and business needs into performance indicators, including kpis, charts, graphs, etc.
* develop and implement strategic initiatives through the usage of data.
* generate executive reports based on data for decision making.
* drive performance management, cost management and sales metrics management.
* undertake business and market reviews to address specific regional and in-country opportunities and threats.
* facilitate high quality communication between regions, global businesses and functions.
* produce high quality presentations and analysis for the various management forums (i.e., opco, townhalls).
* support in forums and committees to represent view of business area.
* participate and support in business planning activities which may include financial, technological and resource planning.
* contribute to senior management decision making by use of management information, performance information, analytics, forums, and stakeholder feedback.
* investigating and seeking remedies for discrete issues which may be adversely affecting business unit performance.
leadership & teamwork
* strong skills to influence stakeholders.
* capable of effectively collaborate with different colleagues of areas such as operations, finance and other global payments solutions areas.
* capable of create and lead ad-hoc working groups.
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