roles and responsibilitiesmanage and guarantee resolution of customers concerns daily working closely with production and engineeringcoach and train the supervisors/gap leaders/operators on the quality principles of forvia and customer specificschampion qse activities and coach plant personnelchampion sqa activities within their parametermanage the quality system through the uap'ssupports and leads continuous improvements by utilizing the appropriate quality tools and provide data analysisconduct investigations to determine causes of defects, make recommendations for corrective actionupdate and maintain the control plan and confirm pf mea updates from the plant process engineerresponsible for presenting and submission of initial customer ppap for all parts produced within forvia, in conjunction with the program quality leader, (re-ppap of engineering changes/process changes/in-sourcing)ensure customer/internal complaints are adequately answered, on time, and using problem solving methodology with active participation from production personnel (qrci, quality walls, etc.)competencies | qualificationsbachelor's degree in engineering or business managementproven experience in an industrial environment (ideally in the automotive industry)proven competency with control plans, d/pfmea's, process audits and iso/ts *, key characteristic management, 8 d/corrective action skills, apqp, msa, spc and ppap.in-depth knowledge of quality engineering techniquesgood knowledge of program standards, tool and methodsstrong customer satisfaction orientationabove average communication skills and interpersonal skill#j-*-ljbffr