Job title: operations manager
location: (remote)
employment type: full-time
salary range: $2.00 to $7.00 doe
about the role
key responsibilities
- manage and oversee day-to-day operations of moving crews, drivers, and service teams.
- coordinate job scheduling, dispatching, and route optimization to maximize efficiency.
- supervise and train staff to maintain high service standards and company policies.
- monitor job progress and ensure timely, safe, and professional service execution.
- maintain quality control and address customer issues promptly and effectively.
- develop and implement operational systems and procedures for improved performance.
- manage company assets, including vehicles, equipment, and inventory.
- collaborate with sales and customer service teams to ensure seamless communication and job execution.
- track kpis such as completion rate, on-time performance, and customer satisfaction.
- oversee budgeting, cost control, and resource allocation to optimize operational costs.
- ensure compliance with safety standards, dot regulations, and company protocols.
- prepare regular operational and performance reports for senior management.
*qualifications*:
- bachelor’s degree in business, operations management, logistics, or a related field (preferred).
- minimum 3-5 years of experience in operations management within a service-based company (moving, logistics, field services, cleaning, or similar industry).
- proven ability to lead and motivate teams in a fast-paced, customer-focused environment.
- strong knowledge of scheduling, dispatching, and workflow management.
- excellent problem-solving, communication, and organizational skills.
- proficient in microsoft office and operations software (crm, scheduling, or dispatch tools).
- ability to manage multiple priorities and make quick, effective decisions.
- knowledge of fleet and equipment management is an advantage.
- preferred skills
- experience with process improvement, cost control, and performance optimization.
- hands-on leadership style with a focus on teamwork and accountability.
- customer-first mindset and strong attention to detail.
Reports to: (e.g., general manager / director of operations / ceo)
pay: $61.29 - $155.21 per hour
expected hours: 40 per week
work location: remote