Overview
A Business Analyst (BA) acts as a bridge between business stakeholders and technical teams to identify reporting and analytics needs, analyze operational processes, and deliver data-driven solutions. The BA ensures that business goals are translated into accurate requirements and actionable insights through reports, dashboards, and analytics products that improve decision-making and operational efficiency.
Responsibilities
- Requirements Gathering & Documentation
- Collaborate with business stakeholders to identify operational reporting needs, KPIs, and success criteria.
- Conduct interviews, workshops, and requirement sessions to capture functional and non-functional requirements.
- Document detailed business requirements, user stories, acceptance criteria, and process flows in tools such as Jira or Confluence.
- Data & Reporting Analysis
- Translate business needs into specifications for reports, dashboards, and analytics solutions.
- Work with data engineering and BI teams to validate source-to-report data mapping, ensuring accuracy and completeness.
- Analyze and profile source system data to confirm reporting feasibility and data quality.
- Stakeholder Engagement & Communication
- Act as a liaison between business units and technical teams, ensuring requirements are clearly understood and delivered.
- Present findings, insights, and recommendations in clear business language.
- Support stakeholder training and adoption of new reports, dashboards, or analytics solutions.
- Operational Reporting Development Support
- Partner with BI developers to design effective operational reports and dashboards (using tools such as Tableau, Power BI, or MicroStrategy).
- Perform functional testing and validation of developed reports against requirements.
- Ensure consistent use of business definitions, metrics, and reporting standards across deliverables.
- Process Improvement & Governance
- Identify opportunities for improving operational processes and reporting workflows.
- Support adherence to data governance, security, and compliance standards (e.g., HIPAA, PHI/PII safeguards in healthcare).
- Contribute to the development of reporting best practices and documentation standards.
- Complete all responsibilities as outlined in the annual performance review and/or goal setting.
- Complete all special projects and other duties as assigned.
Qualifications
- Education & Experience
- Fully bi-Lingual (both written and verbal).
- Bachelor's degree in Business, Data Analytics, Information Systems, or a related field (Master's preferred).
- 3+ years of experience as a Business Analyst, preferably in operational reporting, data analytics, or a healthcare payer environment.
- Experience working in Agile/SAFe environments with Epics, User Stories, and backlogs.
- Technical Skills
- Strong proficiency in requirement documentation tools (e.g., Jira, Confluence, MS Office/Visio).
- Working knowledge of SQL for querying and validating data.
- Familiarity with BI/reporting platforms such as Tableau, Power BI, or MicroStrategy. (Preferred).
- Understanding of data warehouses, relational databases (Oracle, Hadoop), and data pipelines (Preferred).
- Core Competencies
- Strong analytical and critical-thinking skills, with the ability to translate business questions into data-driven solutions.
- Excellent communication and presentation skills, able to engage both technical and non-technical audiences.
- Detail-oriented with a focus on accuracy, data quality, and documentation completeness.
- Ability to manage multiple priorities in a fast-paced operational reporting environment.
- Collaborative mindset with a focus on teamwork, transparency, and continuous improvement.
📌 Business analyst
🏢 COTIVITI MEXICO
📍 Benito Juárez