Overviewour client is one of the united states' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over us$25 billion (p&c). They proudly serve more than 10 million u.s. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our client is part of one of the largest insurance groups in the world.location: cdmx - on sitewhat you'll dolead a call center team: supervise a group of customer service professionals, ensuring they provide outstanding support to both internal and external customersdrive performance: monitor team metrics including quality, efficiency, compliance, and customer satisfaction. Identify trends and implement strategies for continuous improvementcoach & develop talent: provide regular feedback, mentoring, and development opportunities to help team members grow and succeedensure compliance & risk control: review team performance to ensure adherence to risk selection guidelines and financial controlscommunicate effectively: share company strategies, product updates, and business goals with your team in a clear and engaging waycollaborate across teams: work with leaders across departments and locations to improve processes, reduce defects, and lead special projectsstay informed: keep up with industry trends, internal policies, and regulatory requirements through ongoing training and developmentrequirementshigh school diploma or equivalent required. Bachelor's degree preferred1-3 years of experience as a call center supervisor/team leader or similar roles in a similar rolefluent englishavailability to work on site (monday to friday)strong pc and software skillsbenefitscompetitive salary + performance-based bonuscomprehensive benefits package: grocery vouchers, sgmm, etccareer development and training opportunitiesdynamic and inclusive work culture within a globally renowned groupprivate health insurancepension planpaid time offtraining & developmentnote: benefits differ based on employee level.seniority levelassociateemployment typefull-timejob functioncustomer serviceindustries: it services and it consultingreferrals increase your chances of interviewing at capgemini by 2xmexico city metropolitan area 2 weeks agowe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ai.
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